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Unknown error:3 [message #146978]

Tue, 05 November 2019 05:32

nu2gfi19 is currently offline

nu2gfi19
Messages: 3
Registered: November 2019

Hope someone able to assist.

We recently installed 2nd Brooktrout Card to increase number of lines from 4 to 8. The 2nd Brooktrout card is being detected but the initialisation of the new lines drops in and out. Restarting the Brooktrout Boston Host Service seems to fix this and the new lines remain in transmission status of "Success" UNTIL we call one of the new fax lines which continues ringing and the transmission status changes to Unknown error:3 The existing 4 lines are unaffected.

Has anyone else experienced this or knows how to fix?

Any help gratefully appreciated.
Thanks

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Re: Unknown error:3 [message #146984 is a reply to message #146978]

Tue, 05 November 2019 11:41

ian.bugeja is currently offline

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

What version of GFI FaxMaker do you have installed, please?

Ian Bugeja
GFI Software

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Re: Unknown error:3 [message #146988 is a reply to message #146984]

Tue, 05 November 2019 22:54

nu2gfi19 is currently offline

nu2gfi19
Messages: 3
Registered: November 2019

Hi Ian,

The licence certificate names the product as GFI Faxmaker for Exchange/SMTP. It is version 20.0

Thanks
Tracey

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Re: Unknown error:3 [message #146989 is a reply to message #146984]

Tue, 05 November 2019 23:17

nu2gfi19 is currently offline

nu2gfi19
Messages: 3
Registered: November 2019

Hi again Ian,

The version is 20.1

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Re: Unknown error:3 [message #146995 is a reply to message #146989]

Wed, 06 November 2019 12:42

ian.bugeja is currently offline

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

I suggest upgrading to FaxMaker 20.2 as it has the latest Dialogic drivers embedded. Alternatively, you could also try updating them separately.

Ian Bugeja
GFI Software

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