| Outlook crash with KOFF [message #146541] |
Thu, 05 September 2019 09:43  |
maae
Messages: 4
Registered: November 2014
Location: Lyon
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Hello,
Since a few days Office 2019 does not want to launch anymore with KOFF.
Outlook launches and then disappears.
I uninstall KOFF and reinstall but still the problem.
some suggestions ?
Thank you
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| Re: Outlook crash with KOFF [message #146550 is a reply to message #146546] |
Fri, 06 September 2019 10:51  |
maae
Messages: 4
Registered: November 2014
Location: Lyon
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hi,
version of kerio connect : 9.2.8 I try with different version of KOFF.
The pb is since a few day and only with 1 user pc.
I try to uninstall koff and office, try also to another session user....I do not know what to do other. Just format pc ??
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| Re: Outlook crash with KOFF [message #146553 is a reply to message #146541] |
Fri, 06 September 2019 14:22 |
Schuelke
Messages: 14
Registered: September 2019
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Same here. Updated from an older version to KOFF 9.2.4692, but it's still crashing.
Might be caused by the latest Office update on 08/26 to version 1908 (Build 11929.20254).
docs.microsoft.com/en-us/officeupdates/monthly-channel-2019# version-1908-august-26 (can't post links).
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| Re: Outlook crash with KOFF [message #146594 is a reply to message #146555] |
Thu, 12 September 2019 17:10 |
rigo
Messages: 51
Registered: May 2008
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Guess got lucky with one a few this AM as Run as Administrator took care of issue. Working on others that Outlook cranks and then disappears... yikes--so uninstalling KOFF and running full office repairs on those now, what a pain.
Users did confirm that they let MS updates run last night.
[Updated on: Thu, 12 September 2019 17:32] Report message to a moderator |
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| Re: Outlook crash with KOFF [message #146600 is a reply to message #146595] |
Fri, 13 September 2019 08:40 |
maae
Messages: 4
Registered: November 2014
Location: Lyon
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I tried several versions of KOFF still the same problem : Outlook cranks and then disappears, running Office online reapaire was not solve the problem for me.
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| Re: Outlook crash with KOFF [message #146630 is a reply to message #146604] |
Wed, 18 September 2019 23:11 |
rigo
Messages: 51
Registered: May 2008
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1. Remove Outlook profile by going to control panel and do search for Mail
2. Show profiles, select and Remove
3. Uninstall Kerio Outlook Connector (Offline Edition) and reboot
4. Install Kerio Outlook Connector
5. Add Outlook profile by going to control panel and do search for Mail and setup server and email
This usually does the trick. Other times its nothing more than just right clicking Outlook icon and run as Administrator... if this does not work follow steps above. Home this helps.
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| Re: Outlook crash with KOFF [message #146763 is a reply to message #146630] |
Tue, 08 October 2019 16:11 |
ESMetals
Messages: 6
Registered: September 2017
Location: Meriden KS
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Do not install these windows updates. If you have uninstall them.
Microsoft patch KB4524147
Microsoft patch KB4524148
They will break your outlook. If your outlook is broke I have found this to be the fix.
Remove Kerio outlook connector -> uninstall the Microsoft patch -> delete the profile -> restart the computer then install the Kerio connector and setup profile again.
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