| Greylisting Suspended [message #145935] |
Tue, 11 June 2019 15:47  |
dskbass
Messages: 24
Registered: November 2007
Location: USA
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Hi,
Is anyone else having issues with Greylisting?
we are suspending about 100 times a day
I assume not server side issue.
debug:
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting: service responded "500 Internal error" over TLS.
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting is accepting mail, query finished in 40 ms with result "SUSPEND".
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting suspended for 18 minutes. While greylisting is suspended it is not applied to incoming messages.
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| Re: Greylisting Suspended [message #145939 is a reply to message #145935] |
Wed, 12 June 2019 15:28  |
Maerad
Messages: 275
Registered: August 2013
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dskbass wrote on Tue, 11 June 2019 15:47Hi,
Is anyone else having issues with Greylisting?
we are suspending about 100 times a day
I assume not server side issue.
debug:
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting: service responded "500 Internal error" over TLS.
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting is accepting mail, query finished in 40 ms with result "SUSPEND".
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting suspended for 18 minutes. While greylisting is suspended it is not applied to incoming messages.
Aye, can confirm, same problem for some days now. After manually "turning on" the Greylisting again, it works for some time to fail afterwards with the same msg. Seems like their internal servers are problematic. It seems the greylisting service reputation-service.kerio.com has some hiccups
[12/Jun/2019 12:58:40][4640] {greylist} Greylisting: connecting to reputation server 'reputation-service.kerio.com' (23.22.110.13:8045)...
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: cannot connect to reputation server 'reputation-service.kerio.com' (23.22.110.13:8045).
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: connecting to reputation server 'reputation-service.kerio.com' (52.87.4.206:8045)...
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: connected to reputation server 'reputation-service.kerio.com' (52.87.4.206:8045), timeout is 2 minutes, keepalive is not set.
23.22... seems to fail most of the time and 52.87 has some problems too then. Kerio can connect, but the server returns "500 internal error"
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| Re: Greylisting Suspended [message #145989 is a reply to message #145965] |
Tue, 18 June 2019 13:01 |
Maerad
Messages: 275
Registered: August 2013
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FYI #2 - ticket got escalated to the main support, hopefully we will see a fix for it 
Btw. thanks to the GFI Support, I got quite an active discussion with them and fast answers. It's so far a really positive experience.
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| Re: Greylisting Suspended [message #146059 is a reply to message #146054] |
Tue, 25 June 2019 11:57 |
Maerad
Messages: 275
Registered: August 2013
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Nope. They already fixed quite some things and it took another escalation to the admin team directly. First one of the greylisting servers didn't work. Now both are operational, but we still get a 500 error response from the greylist server and kerio suspends the greylisting after that. Just updated the ticked now with the latests details
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