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Greylisting Suspended [message #145935] Tue, 11 June 2019 15:47 Go to next message
dskbass is currently offline  dskbass
Messages: 23
Registered: November 2007
Location: USA
Hi,

Is anyone else having issues with Greylisting?
we are suspending about 100 times a day
I assume not server side issue.

debug:

[11/Jun/2019 09:42:33][29295] {greylist} Greylisting: service responded "500 Internal error" over TLS.
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting is accepting mail, query finished in 40 ms with result "SUSPEND".
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting suspended for 18 minutes. While greylisting is suspended it is not applied to incoming messages.
Re: Greylisting Suspended [message #145939 is a reply to message #145935] Wed, 12 June 2019 15:28 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
dskbass wrote on Tue, 11 June 2019 15:47
Hi,

Is anyone else having issues with Greylisting?
we are suspending about 100 times a day
I assume not server side issue.

debug:

[11/Jun/2019 09:42:33][29295] {greylist} Greylisting: service responded "500 Internal error" over TLS.
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting is accepting mail, query finished in 40 ms with result "SUSPEND".
[11/Jun/2019 09:42:33][29295] {greylist} Greylisting suspended for 18 minutes. While greylisting is suspended it is not applied to incoming messages.
Aye, can confirm, same problem for some days now. After manually "turning on" the Greylisting again, it works for some time to fail afterwards with the same msg. Seems like their internal servers are problematic. It seems the greylisting service reputation-service.kerio.com has some hiccups
[12/Jun/2019 12:58:40][4640] {greylist} Greylisting: connecting to reputation server 'reputation-service.kerio.com' (23.22.110.13:8045)...
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: cannot connect to reputation server 'reputation-service.kerio.com' (23.22.110.13:8045).
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: connecting to reputation server 'reputation-service.kerio.com' (52.87.4.206:8045)...
[12/Jun/2019 12:58:42][4640] {greylist} Greylisting: connected to reputation server 'reputation-service.kerio.com' (52.87.4.206:8045), timeout is 2 minutes, keepalive is not set.

23.22... seems to fail most of the time and 52.87 has some problems too then. Kerio can connect, but the server returns "500 internal error"
Re: Greylisting Suspended [message #145964 is a reply to message #145939] Fri, 14 June 2019 13:25 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
FYI, opened a ticked, lets see how it goes :3
Re: Greylisting Suspended [message #145965 is a reply to message #145964] Fri, 14 June 2019 14:58 Go to previous messageGo to next message
brandonh75 is currently offline  brandonh75
Messages: 34
Registered: June 2011
Location: Burnsville, MN
I've noticed the same thing, after seeing this thread. Manually testing it from the settings always works, but then it dies again a few minutes later.
Re: Greylisting Suspended [message #145989 is a reply to message #145965] Tue, 18 June 2019 13:01 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
FYI #2 - ticket got escalated to the main support, hopefully we will see a fix for it Smile

Btw. thanks to the GFI Support, I got quite an active discussion with them and fast answers. It's so far a really positive experience.
Re: Greylisting Suspended [message #146054 is a reply to message #145989] Mon, 24 June 2019 17:42 Go to previous messageGo to next message
dskbass is currently offline  dskbass
Messages: 23
Registered: November 2007
Location: USA
Did they resolve your issue as ours is still not.
Re: Greylisting Suspended [message #146059 is a reply to message #146054] Tue, 25 June 2019 11:57 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Nope. They already fixed quite some things and it took another escalation to the admin team directly. First one of the greylisting servers didn't work. Now both are operational, but we still get a 500 error response from the greylist server and kerio suspends the greylisting after that. Just updated the ticked now with the latests details Smile
Re: Greylisting Suspended [message #146069 is a reply to message #146059] Tue, 25 June 2019 18:02 Go to previous messageGo to next message
robinbateman is currently offline  robinbateman
Messages: 164
Registered: April 2012
Location: Oxford(ish) UK

Yes, seeing issues on all our servers so it isn't you

Robin Bateman
One Red Mouse
Blog: http://bit.ly/OWjcGL
Re: Greylisting Suspended [message #146162 is a reply to message #145935] Mon, 01 July 2019 14:54 Go to previous messageGo to next message
Adam_T is currently offline  Adam_T
Messages: 14
Registered: September 2017
Location: Poland
Same here since 21 June.

Greylisting suspended for 16 minutes. While greylisting is suspended it is not applied to incoming messages.
Re: Greylisting Suspended [message #146212 is a reply to message #146162] Fri, 12 July 2019 18:57 Go to previous messageGo to next message
McIrish is currently offline  McIrish
Messages: 212
Registered: October 2011
Any news on this? i have the same problem. KC 9.2.7 patch 3
Ours started having problems on June 10

[Updated on: Fri, 12 July 2019 19:00]

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Re: Greylisting Suspended [message #146221 is a reply to message #145935] Mon, 15 July 2019 12:34 Go to previous messageGo to next message
robinbateman is currently offline  robinbateman
Messages: 164
Registered: April 2012
Location: Oxford(ish) UK

I reported this via the support portal two weeks ago and have yet to receive a reply re a fix (I have chased)

They are aware of the issue...


Robin Bateman
One Red Mouse
Blog: http://bit.ly/OWjcGL
Re: Greylisting Suspended [message #146224 is a reply to message #146221] Mon, 15 July 2019 12:46 Go to previous messageGo to next message
robinbateman is currently offline  robinbateman
Messages: 164
Registered: April 2012
Location: Oxford(ish) UK

UPDATE: I just got this back from GFI Support...

"Greetings for the day. Hope you are doing well. Our SaaSOPS team and Engineering team are working together to fix this issue. Unfortunately, we do not have any ETA yet for this, but we are constantly following up with the SaaSOPS and Engineering teams to provide us updates. "


Robin Bateman
One Red Mouse
Blog: http://bit.ly/OWjcGL
Re: Greylisting Suspended [message #146230 is a reply to message #146224] Tue, 16 July 2019 08:50 Go to previous messageGo to next message
PamelaUribe is currently offline  PamelaUribe
Messages: 2
Registered: July 2019
Nope.And thanks to the GFI Support.
Re: Greylisting Suspended [message #146328 is a reply to message #146230] Wed, 31 July 2019 09:50 Go to previous message
robinbateman is currently offline  robinbateman
Messages: 164
Registered: April 2012
Location: Oxford(ish) UK

I have had an eMail to say the greylisting issue is finally resolved. We have not seen any warnings since [30/Jul/2019 14:03:10]

Robin Bateman
One Red Mouse
Blog: http://bit.ly/OWjcGL
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