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Home » GFI User Forums » Kerio Control » error 1920. service kerio control vpn client service (kvpncsvc) failed to start (kerio control vpn client service)
error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #145929] Sat, 08 June 2019 09:58 Go to next message
pardazandeh is currently offline  pardazandeh
Messages: 2
Registered: June 2019
hi
i tried to install kerio control vpnclient 9.3.0-3273-win64
at the last part of installing it says "error 1920. service kerio control vpn client service (kvpncsvc) failed to start. verify that you have sufficent privileges to start system services. "
what can i do about it?

my operating system in windows 7 64bit.

tnx
Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146156 is a reply to message #145929] Mon, 01 July 2019 09:11 Go to previous messageGo to next message
bubblefish is currently offline  bubblefish
Messages: 8
Registered: November 2005
Hmm

Same Problem , W7 X64 error 1920

UAK deaktivated , allways the same error
Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146158 is a reply to message #146156] Mon, 01 July 2019 11:11 Go to previous messageGo to next message
pardazandeh is currently offline  pardazandeh
Messages: 2
Registered: June 2019
Can someone help me in this field?
Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146161 is a reply to message #145929] Mon, 01 July 2019 14:52 Go to previous messageGo to next message
bubblefish is currently offline  bubblefish
Messages: 8
Registered: November 2005
Hello to all

Situation , 5 pc with W10 x64 , installing the VPN client 9.3 ( first i remove the old Client 7.9 ?? ) intall the new one 9.3 - no problems working fine.
7 pc with W7 x64 , same prozedure , removing old client - but cant install the new one == Error 1920 -- bad rights , ok

in the kerio Forum i found this

Disable any AV running on the machine.
Download an older version like 9.2.1 and install it.
Run the VPN recovery tool as Admin.
Once done, you should now be able to install 9.2.9


http://download.kerio.com/archive/download.php
http://psg.gfi.com/Kerio/Control/KerioVPNRecovery.zip

Ok , i make it correctly install the VPN Client 9.2 , ( but is not working with Control 9.3 ( SLL cant connect ) but starts , all fine. Next step recovery and the install 9.3. YEAH YEAH works - fine.
But if i restart the machine - same problem - cant start error.

Next step i remove the kerio vpn , install the old one 9.2 , starting , I restart the machine - works.
Step 2 recovery tool and new install 9.3 -- works fine i i can connect my Kerio firewall
Step 3 restart --- same probelm - cant start
( Antivirus is disable , UAC is disable )

Problem is clearly understandable

need help , thanks , and excuse my bad english
Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146164 is a reply to message #145929] Mon, 01 July 2019 16:05 Go to previous messageGo to next message
bubblefish is currently offline  bubblefish
Messages: 8
Registered: November 2005
So , think I found a way for working VPN Client 9.3.0.3273 on W7 X64 , we use before Control 7.4 on a server and also the clients

My steps:
1:) Deinstall Kerio Vpn Client old Version 7.4 ( mot working with the new control 9.30 ( SLL toubles ? , I dont know )
2:) Install 9.30 , but intallation fails with error 1920 ( UAC deaktivated , Antivirus deaktivated )
3:) install 9.20 client , was starting but i cant connect ( SSL troubles ?? )
4:) Recovery Tool as Admin
5:) Install 9.30 works , but i found a new kvnet sys ( not digital signet ind windows / system 32 / drivers I think Version 9.3. 45xx )
6:) After reboot , VPN not working , and I found in device manager a new driver 9.3.2362 ( with this driver the service cant start , I dont found the installed driver from recovery tool 9.3.45xx )
7:) I' change the driver to 7.4.4517 in device manager
8:) start service = OK , reboot = VPN works

My question is

WHY does the Service not started with driver 9.3.2362 , why change the machine after rebooting the driver to 9.3.2362 , ( driver 9.3.45xx new one I dont found on the machine ) and why does it works with a very old driver
Is it OK to work with the old driver , I dont see any difference ?, many hours for simply installation !!!!!!!



Anwendergrenzschnitt: 9.3.0.3273
Dienst: 9.3.0 build 3273
Treiber: 7.4.0.4517

Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146318 is a reply to message #145929] Mon, 29 July 2019 16:22 Go to previous messageGo to next message
soyguris is currently offline  soyguris
Messages: 1
Registered: July 2019
Hi, i have the same problem.

Windows 10:
Working OK if i have a ethernet connection with wired connected.
Not start service with WIFI Connection connected.

I connected with wired, restart the PC and service start OK.

[29/Jul/2019 10:53:00] {info} Kerio Control VPN Client Service 9.3.0 build 3273 started.
[29/Jul/2019 10:53:00] {vpnCore} KVpnApi::load_module(): Not implemented.
[29/Jul/2019 10:53:00] {vpnCore} KVpnApi::get_if_index: if_index=15
[29/Jul/2019 10:53:00] {vpnCore} VPN driver opened, version = 9.3.0.2362, ifIndex = 15 (0xF), MAC 44-45-53-54-4f-53
[29/Jul/2019 10:53:00] {vpnCore} UdpSocketList: receiver thread started
[29/Jul/2019 10:53:00] {vpnCore} PacketLoop: reader thread started
[29/Jul/2019 10:53:00] {vpnCore} Timer: timer thread started
[29/Jul/2019 10:53:00] {vpnCore} oldapi: KVpnInit() -> vpnCore created, SUCCESS
[29/Jul/2019 10:53:01] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:01] {engine} Reading configuration.
[29/Jul/2019 10:53:01] {vpnRpc} TinyDB RPC Server started.
[29/Jul/2019 10:53:21] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:21] {engine} VpnFSM: Disconnect().
[29/Jul/2019 10:53:21] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:21] {engine} VpnFSM: Sending status to Engine (disconnecting).
[29/Jul/2019 10:53:21] {engine} WorkerThread signaled.
[29/Jul/2019 10:53:21] {engine} WorkerThread - sending status.
[29/Jul/2019 10:53:21] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:21] {engine} VpnFSM: Saving and sending status to Engine (disconnected).
[29/Jul/2019 10:53:21] {engine} WorkerThread signaled.
[29/Jul/2019 10:53:21] {engine} WorkerThread - sending status.
[29/Jul/2019 10:53:21] {engine} Disconnect thread ends.
[29/Jul/2019 10:53:21] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:21] {engine} WorkerThread signaled.
[29/Jul/2019 10:53:21] {vpnMain} closing VPN driver
[29/Jul/2019 10:53:21] {vpnCore} Timer: waiting for the timer thread to stop
[29/Jul/2019 10:53:21] {vpnCore} Timer: timer thread stopped
[29/Jul/2019 10:53:21] {vpnCore} UdpSocketList: waiting for the receiver thread to stop
[29/Jul/2019 10:53:21] {vpnCore} UdpSocketList: receiver thread stopped
[29/Jul/2019 10:53:21] {vpnCore} PacketLoop: waiting for the reader thread to stop
[29/Jul/2019 10:53:21] {vpnCore} KVpnApi::do_read(): GetOverlappedResult(): 995
[29/Jul/2019 10:53:21] {vpnCore} PacketLoop: reader thread stopped
[29/Jul/2019 10:53:21] {vpnCore} KVpnApi::unload_module(): Not implemented.
[29/Jul/2019 10:53:21] {vpnCore} oldapi: KVpnClose() -> vpnCore deleted, SUCCESS
[29/Jul/2019 10:53:21] {info} Kerio Control VPN Client Service 9.3.0 build 3273 stopped.
[29/Jul/2019 10:53:48] {info} Kerio Control VPN Client Service 9.3.0 build 3273 started.
[29/Jul/2019 10:53:48] {vpnCore} KVpnApi::load_module(): Not implemented.
[29/Jul/2019 10:53:48] {vpnCore} oldapi: KVpnInit() - ERROR
[29/Jul/2019 10:53:48] {vpnCore} oldapi: KVpnStatusString()
[29/Jul/2019 10:53:48] {engine} VpnFSM: GetStatus().
[29/Jul/2019 10:53:48] {info} Kerio Control VPN Client Service 9.3.0 build 3273 stopped.
Re: error 1920. service kerio control vpn client service (kvpncsvc) failed to start [message #146655 is a reply to message #146318] Sun, 22 September 2019 18:45 Go to previous message
holzapple is currently offline  holzapple
Messages: 3
Registered: November 2016
Hi,

I had this issue on macOS (10.14.6) after updating to KC-VPN-client to version 9.3.1 build 3465.
After deactivating "System Integrity Protection" (SIP) VPN-client was running.

Cheers,
Christoph
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