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Home » GFI User Forums » Kerio Connect » Mail stuck in outbox after last office update (new icons)
Mail stuck in outbox after last office update (new icons) [message #145779] Tue, 14 May 2019 14:53 Go to next message
febsystems is currently offline  febsystems
Messages: 3
Registered: May 2019
Hello everybody.
I've an issue with Outlook (KOFF) and (i think) last Office update (new icons set).
When appears new icons some PC's have error when sending email (stuck in outbox). If I uninstall Office then reinstall problem disappers but after some days (when office update) returns.
I've last versione of Kerio Connect 9.2.9 patch 1 and relative KOFF updated.
This problem appears randomly (at this moment not all pc with upgrade have this problem)

Any ideas?
Re: Mail stuck in outbox after last office update (new icons) [message #145781 is a reply to message #145779] Tue, 14 May 2019 16:47 Go to previous messageGo to next message
dr_bw is currently offline  dr_bw
Messages: 7
Registered: August 2018
That's due to a change in Outlook security policy:

https://support.microsoft.com/en-sg/help/4498413/how-to-enab le-mapi-to-load-unregistered-provider-dlls

You have to manually configure the KOFF DLL as trusted:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\O utlook\Security\TrustedProviders]
"KOFXP.DLL"=""
Re: Mail stuck in outbox after last office update (new icons) [message #145782 is a reply to message #145779] Tue, 14 May 2019 19:27 Go to previous messageGo to next message
Bud Durland is currently offline  Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
The only way we've found to permanently avoid this problem is to remove the users mail profile, uninstall the kerio connector, reboot, re-install the connector, then recreate the user's profile. As you say, only on some machines, so not sure what is at the root of it.
Re: Mail stuck in outbox after last office update (new icons) [message #145784 is a reply to message #145779] Tue, 14 May 2019 20:08 Go to previous message
mwgbr is currently offline  mwgbr
Messages: 61
Registered: June 2012
please look at my last post here: https://forums.gfi.com/index.php?t=msg&th=37010&
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