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Home » GFI User Forums » Kerio Connect » Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) (Sent Items folder empty on Outlook ActiveSync a/c)
icon5.gif  Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145736] Wed, 08 May 2019 13:51 Go to next message
dhardyuk is currently offline  dhardyuk
Messages: 19
Registered: May 2019
Greetings all,

I have been troubleshooting an issue with Outlook 2016 Sent Items and Kerio Connect 9.2.9 patch 1 (4540).

I have been using the webmail and iPhone activesync clients almost exclusively with this account, and have now configured Outlook 2016 to use activesync as well.

In all of the other clients (and I added an Imap setup to the same instance of Outlook as a test) the Sent Items folder holds the sent email. In the Outlook 2016 activesync a/c the Sent Items folder is empty. I have checked the 'Folders to Sync' in webmail settings and have selected all the folders listed. The Imap a/c shows the sent items populated.

[img]/index.php?t=getfile&id=4965&private=0[/img]

[img]/index.php?t=getfile&id=4966&private=0[/img]

So, is this something others have seen, and how do I fix it?

I am about to do a swing migration of this server from W2K12r2 to Debian (and then back to the original server reinstalled with Debian) and really don't want to carry over any problems. I will move this account the 'imap way' if it can't be fixed and moved as a Kerio backup and restore.

Thanks

David
Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145742 is a reply to message #145736] Thu, 09 May 2019 13:56 Go to previous messageGo to next message
stevens is currently offline  stevens
Messages: 6
Registered: March 2017
Yes, same here - 9.2.9 without Patch 1
Also affecting calendar for example in our case and all sub folders, not only "sent"

Support told me, that it's already under progress and should be fixed with 9.2.10.
Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145743 is a reply to message #145736] Thu, 09 May 2019 13:57 Go to previous messageGo to next message
stevens is currently offline  stevens
Messages: 6
Registered: March 2017
Yes, same here - 9.2.9 without Patch 1
Also affecting calendar for example in our case and all sub folders, not only "sent"

Support told me, that it's already under progress and should be fixed with 9.2.10.
Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145749 is a reply to message #145736] Thu, 09 May 2019 18:36 Go to previous messageGo to next message
dhardyuk is currently offline  dhardyuk
Messages: 19
Registered: May 2019
Thanks for the update Smile

I'm trying out the KOC plugin for Outlook for now - I'll check what our entitlements are before I get too comfortable with it ....

thx Thumbs Up

Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145759 is a reply to message #145749] Fri, 10 May 2019 16:56 Go to previous messageGo to next message
martin.kaufmann is currently offline  martin.kaufmann
Messages: 50
Registered: August 2018
Location: Germany

Does this only occur with Outlook 2016?
We are using Outlook o365, which is version 16.24 at the moment.
(MacOS)

Regards,
Martin


Kerio Connect 9.2.10
CentOS 7.7
Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145803 is a reply to message #145736] Thu, 16 May 2019 15:20 Go to previous messageGo to next message
stevens is currently offline  stevens
Messages: 6
Registered: March 2017
We realized this issue with Outlook 2016 and Outlook 2019

In fact, Active Sync stucks on syncing calendar and therefor will not sync other details (e.g. sub-folders, contacts, ...)
Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145827 is a reply to message #145803] Tue, 21 May 2019 09:22 Go to previous messageGo to next message
rmat is currently offline  rmat
Messages: 25
Registered: February 2015
Location: Germany
Dear all,
good news today with the new beta release - the active sync processing works properly now in our installations - the calendar and all other Email sub folders are in sync now.
Hope for you too.

[Updated on: Tue, 21 May 2019 09:27]

Report message to a moderator

Re: Outlook 2016 / Kerio Connect 9.2.9 patch 1 (4540) [message #145932 is a reply to message #145736] Sun, 09 June 2019 21:32 Go to previous message
dhardyuk is currently offline  dhardyuk
Messages: 19
Registered: May 2019
The beta release has fixed all my issues Smile

My swing migration is at the halfway stage with the Debian server working nicely.

I'm giving it a few days to calm down and will finish the job this coming Friday evening with the swing back to the original server.

The nicest thing so far about Debian has been configuring Letsencrypt certificates to auto renew themselves using Neil Pang's acme script (hxxp://github.com/Neilpang/acme.sh) to automate the DNS updates needed during the cert update requests.

Regards

David
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