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Outlook calendar issue 9.2.9 (including patch1) [message #145636] Wed, 24 April 2019 13:03 Go to next message
D0NN13DARK0 is currently offline  D0NN13DARK0
Messages: 4
Registered: April 2019
we have several clients experiencing the following issue:
When we create a meeting and someone accepts the meeting and sends a reply (with or without comments) with Outlook 2016 for Mac we get an error: "An unknown error has occurred in Outlook"
the reply gets send though, but the message stays in the Outlook "outbox"
after clicking on send & receive we get an error "your response to the meeting "test" at 24/04/2019 could not be sent"
then the message dissapears we are experiencing this error on Kerio Connect 9.2.9 and also 9.2.9 Patch 1


Re: Outlook calendar issue 9.2.9 (including patch1) [message #145642 is a reply to message #145636] Fri, 26 April 2019 09:36 Go to previous messageGo to next message
D0NN13DARK0 is currently offline  D0NN13DARK0
Messages: 4
Registered: April 2019
Looking further into this issue, it seems the Kerio Connect server throws the following error when this occurs "[26/Apr/2019 09:35:36] EwsOperation.cpp: EWS: internal server error occurred; code 214, description: Invalid item UID"
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145659 is a reply to message #145636] Sun, 28 April 2019 11:28 Go to previous messageGo to next message
macpot is currently offline  macpot
Messages: 9
Registered: May 2012
Location: Amsterdam

Same issue here : [25/Apr/2019 20:57:24] EwsOperation.cpp: EWS: internal server error occurred; code 214, description: Invalid item UID

Client confirms emails are send to the event host but no way of knowing for the invitee
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145662 is a reply to message #145642] Sun, 28 April 2019 21:28 Go to previous messageGo to next message
macpot is currently offline  macpot
Messages: 9
Registered: May 2012
Location: Amsterdam

Same here, [26/Apr/2019 12:58:19] EwsOperation.cpp: EWS: internal server error occurred; code 214, description: Invalid item UID

Reply to invitation seems to be received by the host of the event, but stays in the Outbox in Outlook, so the invitee is unaware that the mail is send
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145700 is a reply to message #145636] Fri, 03 May 2019 15:17 Go to previous messageGo to next message
iritjn
Messages: 1
Registered: May 2019
Same error as stated by others previously on this Thread. Every Mac OS Client since Kerio Connect Update 9.2.9 Patch 1.

Kerio Connect Error: "EwsOperation.cpp: EWS: internal server error occurred; code 214, description: Invalid item UID".
Outlook 2016 Mac Error: "An unknown error has occurred in Outlook"

Frustrating to have all the appointment replies stuck in our Outboxes.

Kerio Version: Kerio Connect 9.2.9 Patch 1
Outlook Version: Outlook 2016 Mac (Up-to-date)
OS Version: Mac OS Mojave 10.14.4

Getting an official reply would be appreciated.
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145713 is a reply to message #145636] Mon, 06 May 2019 06:17 Go to previous messageGo to next message
GG is currently offline  GG
Messages: 4
Registered: April 2019
We are seeing the same error in the error log:

[02/May/2019 11:57:54] EwsOperation.cpp: EWS: internal server error occurred; code 214, description: Invalid item UID

Mac Outlook 2016 latest version, running on Mojave 10.4.4
Server Kerio 9.2.9 patch 1 - El Capitan.
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145727 is a reply to message #145713] Tue, 07 May 2019 14:42 Go to previous messageGo to next message
D0NN13DARK0 is currently offline  D0NN13DARK0
Messages: 4
Registered: April 2019
I contacted GFI it apparently is a known bug , new release is expected tomorrow but no guarantees on that... offcourse...
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145748 is a reply to message #145727] Thu, 09 May 2019 17:50 Go to previous messageGo to next message
jcooper is currently offline  jcooper
Messages: 88
Registered: May 2009
Location: Syracuse, NY
I contacted them last night on May 8, when I found out this was happening. I installed 9.2.9p1 on Sunday and am kind of surprised it took that long for someone to mention it.

To GFI's credit, they replied within minutes to my ticket at about 8:30pm EDT. I was also told the update was likely coming "tomorrow." We'll see if the credit holds.

I suppose tomorrow is always tomorrow, so I suppose there's some truth in what they're telling people.

Crossing my fingers tomorrow will become "today" within the next couple hours. Confused

Re: Outlook calendar issue 9.2.9 (including patch1) [message #145754 is a reply to message #145748] Fri, 10 May 2019 03:39 Go to previous messageGo to next message
jcooper is currently offline  jcooper
Messages: 88
Registered: May 2009
Location: Syracuse, NY
Just got an update that a fix for this has been pushed back to May 17, a week from tomorrow.

Mad

[Updated on: Fri, 10 May 2019 14:45]

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Re: Outlook calendar issue 9.2.9 (including patch1) [message #145810 is a reply to message #145754] Fri, 17 May 2019 20:40 Go to previous messageGo to next message
jcooper is currently offline  jcooper
Messages: 88
Registered: May 2009
Location: Syracuse, NY
.... aaaaand now it's the 23rd.

Sad

Am I the only one still having this problem or has everyone else given up and gone to another vendor?
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145817 is a reply to message #145810] Sun, 19 May 2019 22:47 Go to previous messageGo to next message
macpot is currently offline  macpot
Messages: 9
Registered: May 2012
Location: Amsterdam

This is taking way to long now GFI
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145821 is a reply to message #145817] Mon, 20 May 2019 14:05 Go to previous messageGo to next message
macrobi is currently offline  macrobi
Messages: 1
Registered: January 2012
We have a few hundred of users with different customers and we are looking to migrate them to another vendor
as this is unacceptable and seems to be a never-ending story with GFI.
Kerio is not the same it used to be, so we are forced to move to different product.
This kind of problems happen in the past a few times since GFI took over.
Even worse - GFI is not listening to the user or resellers in the field and is not taking seriously care of their issues.
Embarassed
Re: Outlook calendar issue 9.2.9 (including patch1) [message #145824 is a reply to message #145821] Mon, 20 May 2019 21:48 Go to previous messageGo to next message
asoft is currently offline  asoft
Messages: 16
Registered: March 2018
Location: N/A
today GFI announced Kerio Connect 9.2.10 BETA

Fixes:
- Problem with sending emails from outlook after update to office version 1903 - 11425.20228
- Calendar not syncing with Outlook for Windows- Active Sync connection
- Mailbird client error failed to fetch emails
- Public folder rights - Invalid value
- Overview of shared sent items folder displays sender instead of the recipient address
- Verify your Identity pop up when using webmail over HTTPS
- Calendar events with Attachments causing issues with Active Sync synchronization
- Dragging a contact from "To:" field to e-mail body doesn't work
- LDAP Search no results when using non-standard fields
- Digital signature from Kerio Connect Client is not accepted by Gmail
- KOFF not loading correctly after upgrade to Outlook 1903 - 11425.20228
- Mailbird hangs during account configuration
- NMAP shows program name as Kerio
- Prompt on encryption when there is not enough disk space
- Drag a contact from To to email body does not work
- EWS: "DateTimeCreated" property is missing
- Domain folder rights are showing Invalid value

[Updated on: Mon, 20 May 2019 21:49]

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Re: Outlook calendar issue 9.2.9 (including patch1) [message #145826 is a reply to message #145824] Tue, 21 May 2019 09:19 Go to previous messageGo to next message
rmat is currently offline  rmat
Messages: 25
Registered: February 2015
Location: Germany
Dear all,
despite of the difficult issues of the last months - good news today with the new beta release - the active sync processing works properly now in our installations - the calendar and all other Email sub folders are in sync now.

So, from now I expect from GFI not only error debuggung but more new functions around Email, Calendar, Task planning, Communication tools etc. like MS is doing with Off365.

[Updated on: Tue, 21 May 2019 09:30]

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Re: Outlook calendar issue 9.2.9 (including patch1) [message #145829 is a reply to message #145826] Tue, 21 May 2019 11:11 Go to previous messageGo to previous message
martin.kaufmann is currently offline  martin.kaufmann
Messages: 58
Registered: August 2018
Location: Germany

sounds great.
Personally I will wait untill this release is in final state, but will share our experiences with the update.


Kerio Connect 9.2.10
CentOS 7.8
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