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Home » GFI User Forums » Kerio Control » 9.2.9 VPN Client Install Errors
9.2.9 VPN Client Install Errors [message #144940] Thu, 31 January 2019 22:39 Go to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
Anyone Else having issues installing the 9.2.9 VPN Client? I get errors on both machines I have tried so far. Tried Rebooting with no change.

ERROR 28201. Failed to install VPN device driver. Command:
UPDATE. Action: LookupDevice. Result: E_UNEXPECTED
,device is already registered.

Figured I would uninstall the old one but it no longer is listed in programs for uninstall.

Only thing weird I noticed is even though I am installing the 64bit client it wants to install to "C:\Program Files (x86)\Kerio".

/index.php?t=getfile&id=4925&private=0
  • Attachment: VPN Error.JPG
    (Size: 51.53KB, Downloaded 12949 times)


- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions

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Re: 9.2.9 VPN Client Install Errors [message #144950 is a reply to message #144940] Fri, 01 February 2019 14:11 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 59
Registered: December 2018
What is the OS? Please try https://support.gfi.com/hc/en-us/articles/360012958694

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Re: 9.2.9 VPN Client Install Errors [message #144951 is a reply to message #144950] Fri, 01 February 2019 15:45 Go to previous messageGo to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
Both are Windows Server 2012 R2 Standard x64.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions

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Re: 9.2.9 VPN Client Install Errors [message #144952 is a reply to message #144951] Fri, 01 February 2019 16:00 Go to previous messageGo to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
Ran the tool with no change, tool gives no feedback it is actually running when "Run Cleanup" is clicked so not sure if it did anything.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions

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Re: 9.2.9 VPN Client Install Errors [message #144960 is a reply to message #144952] Sun, 03 February 2019 07:57 Go to previous messageGo to next message
ajamali is currently offline  ajamali
Messages: 98
Registered: April 2007
Location: Syria
I have same problem, solved when followed the below steps

Step 1
Install this version of Kerio Control VPN Client 9.2.3

32-bit http:// cdn.kerio.com/dwn/control/control-9.2.3-2219/kerio-control-v pnclient-9.2.3-2219-win32.exe
64-bit http:// cdn.kerio.com/dwn/control/control-9.2.3-2219/kerio-control-v pnclient-9.2.3-2219-win64.exe

Step 2
Download the Kerio VPN Recovery tool http://psg.gfi.com/Kerio/Control/KerioVPNRecovery.zip
Unzip the file and Run the KerioVPNRecovery.exe as Administrator
You should see Done in MS-DOS Window
DO NOT remove Kerio Control VPN Client 9.2.3

Step 3
Install the latest version of Kerio Control VPN Client

Good luck Smile


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Re: 9.2.9 VPN Client Install Errors [message #144961 is a reply to message #144960] Sun, 03 February 2019 08:39 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
For installation issues this can help
https://support.gfi.com/hc/en-us/articles/360016354514-Unabl e-To-Install-Kerio-VPN-Client-On-Windows-8-8-1

Ian Bugeja
GFI Software

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Re: 9.2.9 VPN Client Install Errors [message #144967 is a reply to message #144961] Mon, 04 February 2019 20:41 Go to previous messageGo to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
Well I no longer get that error, but now it gets stuck on "Starting Services", just hangs. Also can not start service manually.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions

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Re: 9.2.9 VPN Client Install Errors [message #144974 is a reply to message #144967] Wed, 06 February 2019 05:17 Go to previous messageGo to next message
rez.m4755 is currently offline  rez.m4755
Messages: 2
Registered: November 2018
Hi I have the same problem .when upgrade vpn client ,get an error on "starting services"

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Re: 9.2.9 VPN Client Install Errors [message #144985 is a reply to message #144960] Wed, 06 February 2019 15:31 Go to previous messageGo to next message
Eberhard is currently offline  Eberhard
Messages: 93
Registered: October 2008
Location: Bochum, Germany
Many thanks - confirmed and working. I use it every day now Very Happy

@Ian: please fix this, this issue is persistent for at least 1 year now Wink

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Re: 9.2.9 VPN Client Install Errors [message #145036 is a reply to message #144967] Wed, 13 February 2019 10:27 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 59
Registered: December 2018
UnifiedTechs-Brian wrote on Tue, 05 February 2019 02:41
Well I no longer get that error, but now it gets stuck on "Starting Services", just hangs. Also can not start service manually.
Disable any AV running on the machine.
Download an older version like 9.2.1 and install it.
Run the VPN recovery tool as Admin.
Once done, you should now be able to install 9.2.9


http://download.kerio.com/archive/download.php
http://psg.gfi.com/Kerio/Control/KerioVPNRecovery.zip

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Re: 9.2.9 VPN Client Install Errors [message #145089 is a reply to message #145036] Thu, 21 February 2019 11:21 Go to previous messageGo to next message
pejak is currently offline  pejak
Messages: 1
Registered: February 2019
Hi, I have problem too - but install stops immediately with "wizard was interrupted". It is for Windows XP.
Last functional installer is 9.2.2, all newer installers stop with the same error at the same point. On several XP machines.
VPN recovery tool stops with "not valid Win32 app".

So, is Windows XP still supported OS for VPN client ?

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Re: 9.2.9 VPN Client Install Errors [message #145093 is a reply to message #145089] Thu, 21 February 2019 21:39 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
We are investigating an issue with VPN clinet installation on Windows XP.

Ian Bugeja
GFI Software

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Re: 9.2.9 VPN Client Install Errors [message #145229 is a reply to message #144960] Fri, 08 March 2019 06:53 Go to previous message
evan.buke is currently offline  evan.buke
Messages: 1
Registered: March 2019
I had 9.2.1 installed and attempted to run the cleaner - as administrator, on windows 10.

It failed with a message indicating that C:\Windows\System32\drivers\kvnet.sys could not be created, or something to that effect.

The fix to this was: I turned off automatic launch of Kerio at startup within task manager, restarted, renamed kvnet.sys to kvnet_old, then re-ran the cleaner. This then ran successfully and allowed me to install 9.2.9.

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