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missing mails [message #144408] Thu, 08 November 2018 15:12 Go to next message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
Hello,

i have got a problem with some missing mails in my inbox.

on the server inbox (webmail) i can see the mail, but in my inbox on outlook i cannot see it.
most mails (99%) are in both boxes.

i dont know how i can report that problem Sad


About:

9.2.7 patch 3 (4225)
Mac OS X (10.11.6), x86_64

Thanks for help!

[Updated on: Thu, 08 November 2018 15:13]

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Re: missing mails [message #144424 is a reply to message #144408] Mon, 12 November 2018 15:35 Go to previous messageGo to next message
b-tom is currently offline  b-tom
Messages: 175
Registered: January 2006
Sounds like a Outlook profile corruption. You can try rebuilding your KOFF profile as described here: https:// manuals.gfi.com/en/kerio/connect/content/email-clients/kerio -outlook-connector/koff-profile-rebuild-1283.html
Re: missing mails [message #144429 is a reply to message #144424] Tue, 13 November 2018 13:46 Go to previous messageGo to next message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
thanks for your reply, but it doesnt work.

i have more information:

it might be a problem with mails over 25mb from external.
if i empty the cache the status say the right number of mail to sync, but after sync there are missing 2 mails.

that problem is on outlook for mac and windows.

is there a limit for external mail sync on kerio?

when i forward the mail to another domain user (send from webmail), the mail coming in the inbox.
Re: missing mails [message #144430 is a reply to message #144429] Tue, 13 November 2018 14:00 Go to previous messageGo to next message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
https://www.lifewire.com/increase-outlook-attachment-size-li mit-1173679

ok - i have a solution for outlook on windows.

after that fix all mails are sync.

is there a fix also for mac?

thanks for help!
Re: missing mails [message #144438 is a reply to message #144430] Thu, 15 November 2018 11:13 Go to previous messageGo to next message
b-tom is currently offline  b-tom
Messages: 175
Registered: January 2006
Quote:
is there a limit for external mail sync on kerio?


What do you mean by external email? Once a message has been delivered successfully to your KC server, it should show up on all Mac and Window clients including large attachments. There's no difference between external and internal messages, unless you are using server-side rules. Mac Outlook doesn't allow any adjustments to attachment sizes. It looks like a local mac workstation issue.

You can try clearing the Mac Outlook Inbox cache. Right- click INBOX > Properties > Empty Cache...

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[Updated on: Thu, 15 November 2018 11:29]

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Re: missing mails [message #144444 is a reply to message #144438] Fri, 16 November 2018 17:56 Go to previous messageGo to next message
thegaijin is currently offline  thegaijin
Messages: 14
Registered: September 2018
I have the same issue with some users in windows using outlook and emptying the cache does work.The user can see the email using web but not inside outlook.
Re: missing mails [message #144477 is a reply to message #144430] Thu, 22 November 2018 13:38 Go to previous messageGo to next message
ortega is currently offline  ortega
Messages: 9
Registered: December 2005
toby1337 wrote on Tue, 13 November 2018 14:00


ok - i have a solution for outlook on windows.

after that fix all mails are sync.

is there a fix also for mac?

thanks for help!


Same problem here - something like this regedit thing for Outlook 2016 MAC would help.
Re: missing mails [message #144479 is a reply to message #144477] Fri, 23 November 2018 17:52 Go to previous messageGo to next message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
i dont know what happend, but with the latest version of kerio server there is an error.

is here an admin?

every mail over 25mb doesnt show in outlook!

i can see the mail in webmail, iphone, etc. but not in outlook. i think its a big error?!

i think there is a problem with the KOFF on outlook?
Re: missing mails [message #144518 is a reply to message #144479] Thu, 29 November 2018 17:06 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Do a reindex of your user account in the kerio admin. Delete the outlook cache and rebuild all mails after that (close outlook while you rebuild). IS KOFF the right version for your server version?

I just tried it and can see 25+ mb mails in outlook.
Re: missing mails [message #144555 is a reply to message #144518] Wed, 05 December 2018 19:09 Go to previous messageGo to next message
gseum is currently offline  gseum
Messages: 18
Registered: June 2015
Location: Germany
I can reproduce this problem on every Outlook 2016 (and even in Outlook 2019) for Mac with ACTUALL versions on different users.

Mails with attachments of more than 25 MB are showing properly on Kerio Webmail and iPhone, but not in Outlook. Even forwarding the mail does not make them visible. But if I reduce the attachment to less than 25 MB the mail is showing instantly.

Sure this is an Outlook Mac problem - similar to the allready and very public known problem of Outlook Mac/Win of SENDING mails with attachments larger than 25 MB.

Any further suggestions to get a solution? If there is none, I have to reduce the message limit of the server to 25 MB, so that the senders of large mails will get an information... Sad
Re: missing mails [message #144556 is a reply to message #144555] Thu, 06 December 2018 08:38 Go to previous messageGo to next message
schibulski is currently offline  schibulski
Messages: 6
Registered: January 2017
Location: Koblenz, Germany
Same here: Boss uses that shitty Outlook for Mac thing instead of Apple Mail and is complaining about missing Mails. After some investigation i found out, that all missing mails have large attachments. In all other mail clients (Apple Mail, Kerio Client iOS Mail...) the "missing" mail is still present.
Is there any official solution for this?
Re: missing mails [message #144558 is a reply to message #144408] Thu, 06 December 2018 16:33 Go to previous messageGo to next message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...
Re: missing mails [message #144560 is a reply to message #144408] Thu, 06 December 2018 20:26 Go to previous messageGo to next message
gseum is currently offline  gseum
Messages: 18
Registered: June 2015
Location: Germany
I have implemented the following workaround: A messages filter for messages above 25 MB, which gives a notification to our "info" email address with info about the subject and the recieving user. The notification will than be forwarded to the user, who can access the email via web client.

Alternatively it is possible to use the same filter in each individual mailbox.

[Updated on: Thu, 06 December 2018 20:33]

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Re: missing mails [message #144561 is a reply to message #144558] Thu, 06 December 2018 20:32 Go to previous messageGo to next message
gseum is currently offline  gseum
Messages: 18
Registered: June 2015
Location: Germany
toby1337 wrote on Thu, 06 December 2018 16:33
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...

The 25 MB limit is NO PROBLEM OF KERIO - it's a know bug in Outlook 2016 (even in the windows version) from Microsoft - they ignore this problem approx. since July 2017. And it's even not sure, if the problem may not also exist with exchange servers.

Ironically you are now changing to Microsoft...

[Updated on: Thu, 06 December 2018 20:32]

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Re: missing mails [message #144563 is a reply to message #144561] Thu, 06 December 2018 21:40 Go to previous messageGo to previous message
toby1337 is currently offline  toby1337
Messages: 19
Registered: July 2015
Location: Frankfurt
gseum wrote on Thu, 06 December 2018 20:32
toby1337 wrote on Thu, 06 December 2018 16:33
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...

The 25 MB limit is NO PROBLEM OF KERIO - it's a know bug in Outlook 2016 (even in the windows version) from Microsoft - they ignore this problem approx. since July 2017. And it's even not sure, if the problem may not also exist with exchange servers.

Ironically you are now changing to Microsoft...


No thats not true! The Problem is with the protocol MAPI - if you are using a real exchange you havent got this problem. we changed yesterday to hosted exchange and now all mails are in outlook.

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