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Home » GFI User Forums » Kerio Operator » Transfer Ringing Group call with Kerio Phone
Transfer Ringing Group call with Kerio Phone [message #144378] Fri, 02 November 2018 22:52 Go to next message
dalzielpow is currently offline  dalzielpow
Messages: 1
Registered: November 2018
We have just setup Kerio Operator. When we receive an external call this goes to the reception group which contains 4 peoples extensions.
When one of them answers the call they are unable to use the Kerio Phone to transfer the call, they click the grey arrow and then transfer, enter someone's extension and then click Attended it does nothing (the transfer details vanish).

If they use the handset to transfer the call this works fine.

If I ring them directly on their extension they can use the Kerio Phone to transfer a call, so it only doesn't work when you call a group.
Does anyone know how to get this working?
Re: Transfer Ringing Group call with Kerio Phone [message #144451 is a reply to message #144378] Sun, 18 November 2018 20:53 Go to previous messageGo to next message
sjgdigital is currently offline  sjgdigital
Messages: 8
Registered: October 2013
What output does the Debug log give you if you have the Asterisk Log (Detailed) selected during a transfer operation from the soft phone compared to a transfer operation on the normal phone?
Re: Transfer Ringing Group call with Kerio Phone [message #147797 is a reply to message #144451] Sat, 21 March 2020 01:16 Go to previous message
88fingerslukee is currently offline  88fingerslukee
Messages: 92
Registered: November 2007
Was there ever a solution to this? I'm experiencing this right now.
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