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Home » GFI User Forums » Kerio Control » crashing?
crashing? [message #139813] Wed, 16 May 2018 14:49 Go to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
i am assuming this is a bad thing .. ??

this is repeated over and over .. any ideas why ??

more importantly how to make it stop ??



[16/May/2018 12:45:25] {syslog} kernel: [161377.557814] ------------[ cut here ]------------
[16/May/2018 12:45:25] {syslog} kernel: [161377.557824] WARNING: CPU: 2 PID: 1055 at /opt/buildagent/work/KerioControl_RcBuilds_LinuxX64/src/winr oute/drivers/ipf/linux/pkt.c:197 pkt_policy_routing+0x253/0x39c [kipf]()
[16/May/2018 12:45:25] {syslog} kernel: [161377.557825] ip_route_output didn't return rt (ffffff9b) tr_ip: ddd0a0a, saddr: 44e8a998, tos: 3
[16/May/2018 12:45:25] {syslog} kernel: [161377.557826] Modules linked in: nfnetlink_queue nfnetlink_log nfnetlink bluetooth 6lowpan_iphc rfkill bridge stp llc xfrm_user xfrm_algo acpi_pad sbs sbshc ac acpi_ipmi ipmi_msghandler loop ppp_generic slhc kvnet(O) kipf(O) vfat fat evdev igb i2c_algo_bit psmouse i2c_core serio_raw coretemp dca pcspkr ptp pps_core thermal fan button video battery ext4 crc16 mbcache jbd2 sg sd_mod crc_t10dif crct10dif_common ahci libahci libata ehci_pci ehci_hcd scsi_mod usbcore usb_common processor thermal_sys
[16/May/2018 12:45:25] {syslog} kernel: [161377.557849] CPU: 2 PID: 1055 Comm: winroute Tainted: G W O 3.16.0-k4-kerio-amd64 #1 Debian 3.16.7-ckt20-1+deb8u3~kerio4
[16/May/2018 12:45:25] {syslog} kernel: [161377.557850] Hardware name: To be filled by O.E.M. To be filled by O.E.M./SHARKBAY, BIOS 4.6.5 09/11/2015
[16/May/2018 12:45:25] {syslog} kernel: [161377.557851] 0000000000000009 ffffffff81507119 ffff88011a6cfae8 ffffffff810677d7
[16/May/2018 12:45:25] {syslog} kernel: [161377.557853] ffffffffffffff9b ffff88011a6cfb38 0000000000000000 ffff8800d30d4b4e
[16/May/2018 12:45:25] {syslog} kernel: [161377.557855] ffff88011a6cfc1c ffffffff8106783c ffffffffa0289388 ffff880100000030
[16/May/2018 12:45:25] {syslog} kernel: [161377.557856] Call Trace:
[16/May/2018 12:45:25] {syslog} kernel: [161377.557861] [<ffffffff81507119>] ? dump_stack+0x41/0x51
[16/May/2018 12:45:25] {syslog} kernel: [161377.557864] [<ffffffff810677d7>] ? warn_slowpath_common+0x77/0x90
[16/May/2018 12:45:25] {syslog} kernel: [161377.557866] [<ffffffff8106783c>] ? warn_slowpath_fmt+0x4c/0x50
[16/May/2018 12:45:25] {syslog} kernel: [161377.557869] [<ffffffffa0280673>] ? pkt_policy_routing+0x253/0x39c [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557872] [<ffffffffa0281533>] ? pkt_accept+0x51e/0x70f [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557875] [<ffffffff81413425>] ? skb_copy_datagram_iovec+0x55/0x2a0
[16/May/2018 12:45:25] {syslog} kernel: [161377.557877] [<ffffffffa0282c13>] ? queue_remove+0x84/0x94 [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557880] [<ffffffffa027dbfb>] ? io_write_handle_packet+0x4b/0x8c [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557882] [<ffffffffa027dd18>] ? io_write+0xdc/0x104 [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557885] [<ffffffffa027cc11>] ? io_dev_aio_write+0x73/0x75 [kipf]
[16/May/2018 12:45:25] {syslog} kernel: [161377.557888] [<ffffffff811a7a9c>] ? do_sync_write+0x5c/0x90
[16/May/2018 12:45:25] {syslog} kernel: [161377.557890] [<ffffffff811a83a2>] ? vfs_write+0xb2/0x1f0
[16/May/2018 12:45:25] {syslog} kernel: [161377.557893] [<ffffffff810d484e>] ? SyS_futex+0x6e/0x150
[16/May/2018 12:45:25] {syslog} kernel: [161377.557895] [<ffffffff811a8ee2>] ? SyS_write+0x42/0xa0
[16/May/2018 12:45:25] {syslog} kernel: [161377.557897] [<ffffffff8150d30d>] ? system_call_fast_compare_end+0x10/0x15
[16/May/2018 12:45:25] {syslog} kernel: [161377.557898] ---[ end trace 3ea25f9ac0dc8dd4 ]---
[16/May/2018 12:45:25] {syslog} kernel: [161377.557900] kipf!pkt_accept: skb ffff8800379d6c00 dropped due to error in pkt_policy_routing(): -101
[16/May/2018 12:46:15] {syslog} kernel: [161427.784451] ------------[ cut here ]------------
[16/May/2018 12:46:15] {syslog} kernel: [161427.784463] WARNING: CPU: 0 PID: 1055 at /opt/buildagent/work/KerioControl_RcBuilds_LinuxX64/src/winr oute/drivers/ipf/linux/pkt.c:197 pkt_policy_routing+0x253/0x39c [kipf]()
[16/May/2018 12:46:15] {syslog} kernel: [161427.784465] ip_route_output didn't return rt (ffffff9b) tr_ip: ddd0a0a, saddr: 26154bc4, tos: 43
[16/May/2018 12:46:15] {syslog} kernel: [161427.784466] Modules linked in: nfnetlink_queue nfnetlink_log nfnetlink bluetooth 6lowpan_iphc rfkill bridge stp llc xfrm_user xfrm_algo acpi_pad sbs sbshc ac acpi_ipmi ipmi_msghandler loop ppp_generic slhc kvnet(O) kipf(O) vfat fat evdev igb i2c_algo_bit psmouse i2c_core serio_raw coretemp dca pcspkr ptp pps_core thermal fan button video battery ext4 crc16 mbcache jbd2 sg sd_mod crc_t10dif crct10dif_common ahci libahci libata ehci_pci ehci_hcd scsi_mod usbcore usb_common processor thermal_sys
[16/May/2018 12:46:15] {syslog} kernel: [161427.784491] CPU: 0 PID: 1055 Comm: winroute Tainted: G W O 3.16.0-k4-kerio-amd64 #1 Debian 3.16.7-ckt20-1+deb8u3~kerio4
[16/May/2018 12:46:15] {syslog} kernel: [161427.784492] Hardware name: To be filled by O.E.M. To be filled by O.E.M./SHARKBAY, BIOS 4.6.5 09/11/2015
[16/May/2018 12:46:15] {syslog} kernel: [161427.784493] 0000000000000009 ffffffff81507119 ffff88011a6cfae8 ffffffff810677d7
[16/May/2018 12:46:15] {syslog} kernel: [161427.784495] ffffffffffffff9b ffff88011a6cfb38 0000000000000000 ffff880119c907ce
[16/May/2018 12:46:15] {syslog} kernel: [161427.784496] ffff88011a6cfc1c ffffffff8106783c ffffffffa0289388 ffff880100000030
[16/May/2018 12:46:15] {syslog} kernel: [161427.784498] Call Trace:
[16/May/2018 12:46:15] {syslog} kernel: [161427.784503] [<ffffffff81507119>] ? dump_stack+0x41/0x51
[16/May/2018 12:46:15] {syslog} kernel: [161427.784507] [<ffffffff810677d7>] ? warn_slowpath_common+0x77/0x90
[16/May/2018 12:46:15] {syslog} kernel: [161427.784509] [<ffffffff8106783c>] ? warn_slowpath_fmt+0x4c/0x50
[16/May/2018 12:46:15] {syslog} kernel: [161427.784515] [<ffffffffa0280673>] ? pkt_policy_routing+0x253/0x39c [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784525] [<ffffffffa0281533>] ? pkt_accept+0x51e/0x70f [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784529] [<ffffffff81413425>] ? skb_copy_datagram_iovec+0x55/0x2a0
[16/May/2018 12:46:15] {syslog} kernel: [161427.784531] [<ffffffffa0282c13>] ? queue_remove+0x84/0x94 [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784534] [<ffffffffa027dbfb>] ? io_write_handle_packet+0x4b/0x8c [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784536] [<ffffffffa027dd18>] ? io_write+0xdc/0x104 [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784539] [<ffffffffa027cc11>] ? io_dev_aio_write+0x73/0x75 [kipf]
[16/May/2018 12:46:15] {syslog} kernel: [161427.784543] [<ffffffff811a7a9c>] ? do_sync_write+0x5c/0x90
[16/May/2018 12:46:15] {syslog} kernel: [161427.784545] [<ffffffff811a83a2>] ? vfs_write+0xb2/0x1f0
[16/May/2018 12:46:15] {syslog} kernel: [161427.784548] [<ffffffff810d484e>] ? SyS_futex+0x6e/0x150
[16/May/2018 12:46:15] {syslog} kernel: [161427.784549] [<ffffffff811a8ee2>] ? SyS_write+0x42/0xa0
[16/May/2018 12:46:15] {syslog} kernel: [161427.784552] [<ffffffff8150d30d>] ? system_call_fast_compare_end+0x10/0x15
[16/May/2018 12:46:15] {syslog} kernel: [161427.784553] ---[ end trace 3ea25f9ac0dc8dd5 ]---
[16/May/2018 12:46:15] {syslog} kernel: [161427.784555] kipf!pkt_accept: skb ffff8800d6fe7700 dropped due to error in pkt_policy_routing(): -101

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Re: crashing? [message #139827 is a reply to message #139813] Wed, 16 May 2018 20:20 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
What's build of Kerio Control? Did you try to downgrade?

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Re: crashing? [message #139832 is a reply to message #139827] Thu, 17 May 2018 13:23 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
the first entry of this error in our log was on the 11th of April. at that time we were running versio 9.2.2. we have since upgraded to 9.2.5.

the log is very regular, every 2 mins.

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Re: crashing? [message #139841 is a reply to message #139832] Thu, 17 May 2018 22:41 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
Did you try to update an appliance with new 9.2.6 update?

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Re: crashing? [message #139917 is a reply to message #139841] Wed, 23 May 2018 13:08 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
the problem still exists on 9.2.6

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Re: crashing? [message #139971 is a reply to message #139813] Fri, 25 May 2018 17:45 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
Hi

Was a support ticket opened please for this issue? If yes what is the #


Thanks & Regards

Ian Bugeja
GFI Software

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Re: crashing? [message #140011 is a reply to message #139971] Wed, 30 May 2018 17:16 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
no, because it would appear as if your technical support doesnt work

https://preview.ibb.co/bF8xvy/Screen_Shot_2018_05_30_at_3_14_09_pm.png

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Re: crashing? [message #140013 is a reply to message #140011] Wed, 30 May 2018 17:36 Go to previous messageGo to next message
Kerio/GFI Brian is currently offline  Kerio/GFI Brian
Messages: 852
Registered: March 2004
Location: California
Here is the correct support link https://www.gfi.com/support/kerio-support

Brian Carmichael
Instructional Content Architect

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Re: crashing? [message #140015 is a reply to message #140013] Wed, 30 May 2018 17:44 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
thanks, i will try it. does that mean the link in the dashboard is incorrect? (its what i used)

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Re: crashing? [message #140040 is a reply to message #140015] Thu, 31 May 2018 18:51 Go to previous message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
Did you get any information from GFI in case about kernel errors? Is it critical (degradation of services) for your appliance? May be hardware issues?

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