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Home » GFI User Forums » Kerio Connect » 9.2.6 build 3811 - Faulting module name: MSVCR100.dll (Kerio Connect 9.2.6 crashes)
Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139325 is a reply to message #139324] Wed, 11 April 2018 15:02 Go to previous messageGo to next message
dzjowk is currently offline  dzjowk
Messages: 6
Registered: August 2008
I can state that disabling AV will not solve the problem. As we (with build 3811) have been experiencing crashes up to every 10 minutes, and AV was never enabled.

Crashes seem to coincide with x509 certificate operations :
[06/Apr/2018 14:52:02] cert_mgr.cpp: Cannot set SSL private key for server connections: error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch.
[06/Apr/2018 15:07:09] cert_mgr.cpp: Cannot set SSL private key for server connections: error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch.
[06/Apr/2018 15:21:19] cert_mgr.cpp: Cannot set SSL private key for server connections: error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch.

Last update on a new build to be released to fix the issues dates back to 2018-03-29.
Dear support, when will we receive an update ?

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139338 is a reply to message #139325] Wed, 11 April 2018 23:02 Go to previous messageGo to next message
wag357 is currently offline  wag357
Messages: 53
Registered: August 2004
48 hours later and the only issues being reported are a few mobile users have been asked to reenter their password by their mobile mail app. Whether Outlook for Android/iOS or the iOS built-in mail app. This may not even be related, but I wanted to put all the info I have out here.

[Updated on: Wed, 11 April 2018 23:04]

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139344 is a reply to message #139338] Thu, 12 April 2018 11:37 Go to previous messageGo to next message
Chris68 is currently offline  Chris68
Messages: 2
Registered: April 2018
Location: Germany
Had exactly the same problems ...

Turn on ActiveSync in debug mode - you will see it allways crashes at the same user trying to sync!!! Most likely this will be a Windows 10 Mail-App User (and pretty sure that this user has drafts in this app trying to sync)

We just deleted this MailApp account and gave that user a Outlook to work with. Problem solved!

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139360 is a reply to message #139269] Thu, 12 April 2018 19:44 Go to previous messageGo to next message
qElijahq is currently offline  qElijahq
Messages: 5
Registered: May 2011
I just had to create a quick batch file(I know...I'm old) to start the Kerio mail service every 10 seconds. Sloppy way to do it, but maybe it will hold me until they decide to release a patch.

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139361 is a reply to message #139360] Thu, 12 April 2018 21:04 Go to previous messageGo to next message
Chris68 is currently offline  Chris68
Messages: 2
Registered: April 2018
Location: Germany
Dear qElijahq ... why not just just use service characteristics and make it start once it fails ... But - that will still mean trouble for your users being disconected every whatsoever...

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139362 is a reply to message #139361] Fri, 13 April 2018 02:17 Go to previous messageGo to next message
qElijahq is currently offline  qElijahq
Messages: 5
Registered: May 2011
Just telling it to restart automatically as a service is the default behavior anyway, but doesn't work.

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139374 is a reply to message #139362] Fri, 13 April 2018 16:48 Go to previous messageGo to next message
wag357 is currently offline  wag357
Messages: 53
Registered: August 2004
Has anyone else tried replacing their MSVCR100.DLL as I have? I've been running with no issues for a couple of days but without others corroborating my findings I'm not sure my fix is actually what put a band-aid on my issues.

I simply stopped the mailserver service, found another MSVCR100.DLL on the box, renamed the original in the mailserver directory, pasted in the older copy and started the service again.

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139396 is a reply to message #139374] Mon, 16 April 2018 11:08 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
wag357 wrote on Fri, 13 April 2018 16:48
Has anyone else tried replacing their MSVCR100.DLL as I have? I've been running with no issues for a couple of days but without others corroborating my findings I'm not sure my fix is actually what put a band-aid on my issues.

I simply stopped the mailserver service, found another MSVCR100.DLL on the box, renamed the original in the mailserver directory, pasted in the older copy and started the service again.


Yeah, I already did the same. Downloaded the lastest 2010 C++ Runtime SP1 from Microsoft and extracted the files. Now I changed them. I'll report back, if I still get the application hangs or if it's better now.

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139400 is a reply to message #139396] Mon, 16 April 2018 13:39 Go to previous messageGo to next message
Maerad is currently offline  Maerad
Messages: 275
Registered: August 2013
Update - changed the files, nothing happend. Kerio still crashed several times and I had to downgrade. First Patch in months and only problems. Next one was a sync problem with ActiveSync and a Samsung 8...

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139401 is a reply to message #139400] Mon, 16 April 2018 13:50 Go to previous messageGo to next message
dzjowk is currently offline  dzjowk
Messages: 6
Registered: August 2008
We have tried this as well, used another MSVCR100.DLL on the box (windows\system32), but did not see any changes in number of crashes.

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139489 is a reply to message #139269] Mon, 23 April 2018 15:47 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 593
Registered: April 2004
Just to let you know, 9.2.6 patch 1 (3851) is out today.

It might fix the crash as stated in the release notes.

Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139502 is a reply to message #139489] Tue, 24 April 2018 03:55 Go to previous messageGo to next message
qElijahq is currently offline  qElijahq
Messages: 5
Registered: May 2011
Still crashing

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139504 is a reply to message #139502] Tue, 24 April 2018 08:09 Go to previous messageGo to next message
Jef Leroy is currently offline  Jef Leroy
Messages: 16
Registered: August 2015
Location: Strasbourg, France
Where are the developers? Where is the desire to maintain this application correctly? GFI may want to kill Kerio Connect?

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139511 is a reply to message #139504] Tue, 24 April 2018 16:34 Go to previous messageGo to next message
sborgmt is currently offline  sborgmt
Messages: 34
Registered: June 2013
From 5x servers I administer, I updated one, it held for 6 hours, I updated a 2nd one, it held for another 6hrs and I updated the 3rd one which started playing up immediately. Within a couple of hours, the other two started playing up as well. All had to be sent back to 9.2.5 p3!

GFI, if you see this, get your act together!!!
Reputation is getting a serious hit!

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Re: 9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139553 is a reply to message #139511] Thu, 26 April 2018 13:49 Go to previous messageGo to previous message
bberlaud is currently offline  bberlaud
Messages: 11
Registered: May 2013
Location: lyon, france
still crashin too

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