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System erros - automatic restarts [message #138928] Mon, 26 March 2018 07:34 Go to next message
Michael_ is currently offline  Michael_
Messages: 6
Registered: May 2016
Hello,

last week we have problems with Kerio Control - every morning we see that system has been rebooted due to system error. But i can't find what kind of error it is.

Where i can find system error log ? I can see only errors like LDAP, VPN, Filter, Http... I have SSH access to the firewall.

Thank you

[Updated on: Mon, 26 March 2018 07:34]

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Re: System erros - automatic restarts [message #138933 is a reply to message #138928] Mon, 26 March 2018 10:38 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
What's version of Kerio Control Appliance? is it Kerio box or custom appliance?
Re: System erros - automatic restarts [message #138935 is a reply to message #138933] Mon, 26 March 2018 10:43 Go to previous messageGo to next message
Michael_ is currently offline  Michael_
Messages: 6
Registered: May 2016
Hello,

we have updated Kerio, so actually we have Version: 9.2.5 build.

But in previous version there was same problem with system failure.

We have appliance on physical machine.
Re: System erros - automatic restarts [message #138936 is a reply to message #138935] Mon, 26 March 2018 10:52 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
Colleagues from a neighbouring branch of the forum ( http://forums.kerio.com/t/33401//23165/3d453463b5bf05bf49e14 cde4344d35a/) have faced the same problem after upgrading to 9.2.5. Try to roll back version 9.2.2 or 9.2.3. Check status.
Re: System erros - automatic restarts [message #138937 is a reply to message #138936] Mon, 26 March 2018 11:31 Go to previous messageGo to next message
Michael_ is currently offline  Michael_
Messages: 6
Registered: May 2016
We had problem with NTLM authentication also. We rollbacked to 9.2.4 and this problem seems to be solved.

So we will rollback probably to 9.2.2. to solve problem with system failure.

Anyway, maybe Kerio should hire more testers. This is critical system for us and if update is full of bugs it's not cool..

Thank you for help to solve my problems with Kerio Smile
Re: System erros - automatic restarts [message #138938 is a reply to message #138937] Mon, 26 March 2018 11:38 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
Michael_, you are welcome!
I'm still on Kerio Control 9.2.2 after several unsuccessful attempts to upgrade to version 9.2.4. Stability of critical services is above all!

[Updated on: Mon, 26 March 2018 11:39]

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Re: System erros - automatic restarts [message #138943 is a reply to message #138938] Mon, 26 March 2018 16:08 Go to previous messageGo to next message
Cylosoft is currently offline  Cylosoft
Messages: 18
Registered: March 2013
I had system errors on one box with 9.2.5. Downgraded to 9.2.4.
Re: System erros - automatic restarts [message #138947 is a reply to message #138943] Mon, 26 March 2018 16:39 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
What's type of system error do you have in logs? Is it a Kerio box or custom appliance?
Re: System erros - automatic restarts [message #138961 is a reply to message #138947] Mon, 26 March 2018 23:13 Go to previous messageGo to next message
spnn is currently offline  spnn
Messages: 3
Registered: June 2011
Add another case of 9.2.5 causing big problems with an NG300. I was able to restore operation rolling back to 9.2.4. GFI hasn't been impressive as of yet. Support e-mail asks for the support text file, but nowhere does it list anything but a non monitored e-mail address to reply to.
Re: System erros - automatic restarts [message #138967 is a reply to message #138961] Tue, 27 March 2018 10:11 Go to previous messageGo to next message
lkacian is currently offline  lkacian
Messages: 79
Registered: May 2010
Location: Slovak Republic

Same problems with NTLM on sw appliance. After rollback to 9.2.4 on Kerio Control console we see message :
System error 111
/opt/kerio/winroute/tinydbclient: failed to send query "%s" to Kerio Control. NULL connection handle.
But the system seems to work.
This is only one attempt to upgrade. Other KControls run 9.2.4 and customers are dissatisfied.
After problematic upgrade Kerio Connect this is second GFI upgrade and also bad.
Re: System erros - automatic restarts [message #138968 is a reply to message #138928] Tue, 27 March 2018 10:44 Go to previous messageGo to next message
UKortkamp is currently offline  UKortkamp
Messages: 3
Registered: February 2006
Same issue here:
Last saturday automatic update to 9.2.5 and constantly rebooting all 3 to 10 minutes.
Restored 9.2.4 from backup... stable and no problems anymore.

6 other installations works without any problem (5 ESXi VMs / 1 NG100)

The main difference between those installations:
Only the failing one has IPSec LAN-LAN Tunnels configured!?

All other has also VPN Tunnels - but these are Kerio LAN-LAN oder Kerio VPN Client.

Kind regards
Uwe
Re: System erros - automatic restarts [message #139006 is a reply to message #138928] Wed, 28 March 2018 04:32 Go to previous messageGo to next message
bondol_hendra is currently offline  bondol_hendra
Messages: 14
Registered: August 2013
Location: Indonesia
Issue after update 9.2.5 for software appliance.

And connection is fault after 30 minutes.
Re: System erros - automatic restarts [message #139008 is a reply to message #139006] Wed, 28 March 2018 05:03 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I have exactly the same problem after upgrading to 9.2.5. System fault and reboots every few hours.
Re: System erros - automatic restarts [message #139013 is a reply to message #138928] Wed, 28 March 2018 11:08 Go to previous messageGo to next message
giampos is currently offline  giampos
Messages: 79
Registered: May 2005
Same problem for my customer. 2 Kerio Control box 3000 series, countinuos restart after 9.2.5 update.

But...nothing from support??
Re: System erros - automatic restarts [message #139016 is a reply to message #139013] Wed, 28 March 2018 13:34 Go to previous messageGo to previous message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
Now GFI technical support in case requests not to update to 9.2.5. They are investigating issues.
Previous Topic: upgrade 9.2.8 - problem tunnel vpn
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