| Timestamp problems [message #138633] |
Fri, 02 March 2018 09:34  |
Carconnex
Messages: 67
Registered: November 2016
Location: Belgium
|
|
|
|
Hi,
we often have the following problem.
Users complain about new mails suddenly appearing between "older" mails in their inbox or mails arrive with a timestamp, hours into the future.
My first idea was that a difference in time-zone could be causing this but it happens also with mails from our own country and the timedifference is almost never exactly x-hours but most of the time x-minutes.
Below you can find an example as an attachment:
The email was sent at 14:53:18 and arrived within a minute later but got a timestamp of ALMOST an hour later.
Anyone having the same issues?
[Updated on: Fri, 02 March 2018 09:37] Report message to a moderator |
|
|
|
| Re: Timestamp problems [message #138644 is a reply to message #138633] |
Fri, 02 March 2018 19:50  |
Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
|
|
|
|
|
I think and could be wrong, that OutLook, WebMail, etc go by the 'Date Received' in the message header, not by the 'Date:' field in the body of the message. The former is created by the server when the date some in, the latter is written into the message body by the e-mail client. The two are not linked in any way.
|
|
|
|
| Re: Timestamp problems [message #138647 is a reply to message #138644] |
Sat, 03 March 2018 13:44 |
MacLab
Messages: 233
Registered: May 2012
|
|
|
|
|
what server version is this? There was a release that has a time stamp issue for windows server. I think it was 9.24 but I am not positive on version number. It was very close to the current version.
|
|
|
|
| Re: Timestamp problems [message #138677 is a reply to message #138647] |
Tue, 06 March 2018 10:21 |
Carconnex
Messages: 67
Registered: November 2016
Location: Belgium
|
|
|
|
MacLab wrote on Sat, 03 March 2018 13:44what server version is this? There was a release that has a time stamp issue for windows server. I think it was 9.24 but I am not positive on version number. It was very close to the current version.
We are running 9.2.1 on mac OS
|
|
|
|
| Re: Timestamp problems [message #138678 is a reply to message #138644] |
Tue, 06 March 2018 10:28 |
Carconnex
Messages: 67
Registered: November 2016
Location: Belgium
|
|
|
|
Bud Durland wrote on Fri, 02 March 2018 19:50I think and could be wrong, that OutLook, WebMail, etc go by the 'Date Received' in the message header, not by the 'Date:' field in the body of the message. The former is created by the server when the date some in, the latter is written into the message body by the e-mail client. The two are not linked in any way.
Ok, but that doesn't explain why I can see for example in the server log that an email gets received at 14:00h and the email client says it's received at 14:47h. Not only on one client but also on smartphone and tablets.
|
|
|
|
| Re: Timestamp problems [message #138773 is a reply to message #138633] |
Wed, 14 March 2018 10:25 |
rhea
Messages: 13
Registered: August 2017
|
|
|
|
hi
I have the opposite problem:
The mail server seems to have the correct time (dashboard) but in logs the time is 10 minutes behind!
it started yesterday and the users received the messages with this wrong timestamp
We run the latest version..
can you please help?
|
|
|
|
Members
Search
Help
Register
Login
Home
