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| Re: Update-Check failed [message #139391 is a reply to message #139278] |
Sun, 15 April 2018 21:44   |
Rome
Messages: 14
Registered: March 2018
Location: Cairo, Egypt
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There might be several things affecting that, you can check the DNS server address used by the wan interfaces, or trying to ping the product server to see if it's online or not from Kerio and from outside, and check if there were any rules that might be blocking the connection.
Although at these situations, I believe it's better to contact the support to verify whether it's actually down or a connectivity issue
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| Re: Update-Check failed [message #139884 is a reply to message #139883] |
Sun, 20 May 2018 15:39 |
arisg
Messages: 29
Registered: January 2018
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I've been running it for a few days without any problems. It seems stable, but I would wait for a bit longer if you are going to run it in a mission critical environment.
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| Re: Update-Check failed [message #144504 is a reply to message #139884] |
Wed, 28 November 2018 23:31 |
JeriMind
Messages: 16
Registered: March 2016
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hi,
can anybody help me?
[28/Nov/2018 23:24:10] {update_checker} prod-update.kerio.com found as SubjAltName in certificate. Tested DNS-ID:*.kerio.com
[28/Nov/2018 23:24:10] {update_checker} Server's certificate is valid.
[28/Nov/2018 23:24:10] {update_checker} Server's identity verified successfully.
[28/Nov/2018 23:24:11] {update_checker} Update Checker: check failed: Check failed (reminders not set or server error!)
[28/Nov/2018 23:24:11] {update_checker} status 1 -> 2. SubStatus: 0
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| Re: Update-Check failed [message #144955 is a reply to message #138057] |
Fri, 01 February 2019 20:27 |
JeriMind
Messages: 16
Registered: March 2016
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in my winroute.cfg:
<table name="Update">
<variable name="ServerUrl">https://prod-update.kerio.com/checknew.php</variable>
<variable name="LicenseDownloaUrl"></variable>
<variable name="ProductReminderId">8652877</variable>
<variable name="ProductReminderAuth">1228917960</variable>
<variable name="AutoCheck">1</variable>
<variable name="AutoDownload">0</variable>
<variable name="AutoUpdate">0</variable>
<variable name="CheckInterval">1440</variable>
<variable name="CheckFailInterval">60</variable>
<variable name="CheckLastTime">1549048157</variable>
<variable name="PluginAVName"></variable>
<variable name="PluginAVMajor">0</variable>
<variable name="PluginAVMinor">0</variable>
<variable name="PluginAVBuild">0</variable>
<variable name="PluginAVState"></variable>
<variable name="BaseID">20339-6GVXC</variable>
<variable name="InstallDir"></variable>
<variable name="VersionToCheck">T</variable>
<variable name="Enabled">1</variable>
<variable name="AutoUpdateNextTime">0</variable>
<variable name="AutoUpdateValidTime"></variable>
<variable name="AutoUpdateSkipped"></variable>
<variable name="AutoUpdateDelay">60</variable>
<variable name="AutoUpdateLastVersion"></variable>
</table>
is here any incorrect?
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| Re: Update-Check failed [message #145062 is a reply to message #138057] |
Mon, 18 February 2019 12:39 |
ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
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I have this problem too. except for me, it only started about a week or two after the update of 9.2.9.
Quote:Kerio Control slowly dies...Because of that my last version which works stable is 9.2.2 (full development of Kerio coders).
I totally agree, 9.2.2 is the only truly stable version. if it wasn't for that version, I would have replaced this device long ago.
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| Re: Update-Check failed [message #145064 is a reply to message #145062] |
Mon, 18 February 2019 13:13 |
mmino
Messages: 2
Registered: February 2019
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Hello everyone,
after update Kerio Control to 9.2.9 I have a problem with automatic check new version:
[18/Feb/2019 12:44:05] (2) Product update failed. Error: Check failed (parse data error)
Do anybody have any idea ??
Thanks.
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