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Re: Update-Check failed [message #138364 is a reply to message #138359] Wed, 31 January 2018 17:11 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
I think GFI has made a request for certificate. One business day is needing for commercial CA reply (validation info).
Re: Update-Check failed [message #138369 is a reply to message #138364] Wed, 31 January 2018 18:35 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
Thanks for the update Nick. The way that this has been handled by GFI doesn't really fill you with confidence....
Re: Update-Check failed [message #138373 is a reply to message #138369] Thu, 01 February 2018 06:39 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
Problems with updates were resolved! Thanks!
Re: Update-Check failed [message #138376 is a reply to message #138057] Thu, 01 February 2018 09:52 Go to previous messageGo to next message
weidl
Messages: 31
Registered: December 2016
I can confirm that this problem is solved!
The cert of the update server is now valid until November 2018.

The bad is the communication with Kerio/GFI Support.
One month ago I asked for the URL of the update server to do some checks and got no answer.
icon13.gif  Re: Update-Check failed [message #138394 is a reply to message #138057] Sat, 03 February 2018 08:11 Go to previous messageGo to next message
feite is currently offline  feite
Messages: 5
Registered: June 2004
Location: Netherlands
Updating anti-virus and ips rules is not fixed:

[03/Feb/2018 08:00:06] Antivirus Server error:(PID: 57820) Failed to scan for viruses with Kerio Antivirus engine version/Signature count: (AVCORE v2.1 Linux/x86_64 11.0.1.12 (Sep 29, 2016)/11401859) plugin. See antivirus debug log for details.
[03/Feb/2018 08:03:12] IPS rules update check failed: Peer certificate cannot be authenticated with given CA certificates.
[03/Feb/2018 08:04:55] Antivirus Server error:(PID: 2368) Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[03/Feb/2018 08:05:05] Antivirus Server error:(PID: 2368) Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[03/Feb/2018 08:05:05] Unable to perform Kerio Antivirus update. Error: Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[03/Feb/2018 08:07:30] IPS rules update check failed: Peer certificate cannot be authenticated with given CA certificates.
Re: Update-Check failed [message #138395 is a reply to message #138394] Sat, 03 February 2018 08:33 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
I confirm the presence of problems with the updates. Again everything is broken with Kerio.
Re: Update-Check failed [message #138397 is a reply to message #138395] Sat, 03 February 2018 09:58 Go to previous messageGo to next message
weidl
Messages: 31
Registered: December 2016
I just checked AV-, IPS- ans Software-Update in two installations, all working fine for the moment.
I will check again on monday.

Have a nice weekend.
Re: Update-Check failed [message #138398 is a reply to message #138397] Sat, 03 February 2018 10:20 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I also checked the updates and they all seem to be working ok.
Re: Update-Check failed [message #138399 is a reply to message #138398] Sat, 03 February 2018 11:14 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
I also confirm: a problem has gone. Hope it was a temporary issue.
Re: Update-Check failed [message #138463 is a reply to message #138399] Mon, 12 February 2018 06:47 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
Kerio! What's happened again with updating? Errors started with cinnectiong to update servers!
[12/Feb/2018 08:45:21] {update_checker} 'prod-update.kerio.com' server name configured to TLS server verificator
[12/Feb/2018 08:45:21] {update_checker} status 2 -> 1. SubStatus: 4
[12/Feb/2018 08:45:21] {update_checker} 'prod-update.kerio.com' server name configured to TLS server verificator
[12/Feb/2018 08:45:21] {update_checker} Update Checker: check for an update...
[12/Feb/2018 08:45:22] {update_checker} Update Checker: check failed: Check failed (Failed to connect to prod-update.kerio.com port 443: Connection refused)
Re: Update-Check failed [message #138466 is a reply to message #138463] Mon, 12 February 2018 08:51 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
A problem still exists! I have resumed a support ticket.
Re: Update-Check failed [message #138578 is a reply to message #138466] Sat, 24 February 2018 14:41 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
Are we having update problems again? All three are failing at my end.
Re: Update-Check failed [message #138579 is a reply to message #138578] Sat, 24 February 2018 15:14 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 196
Registered: August 2014
Location: Moscow
Yes, GFI works on updating databases. Maintenance works began on 3.00 UTC. Just now works have not stopped
Re: Update-Check failed [message #138580 is a reply to message #138579] Sat, 24 February 2018 15:21 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
Thanks very much for the update.
Re: Update-Check failed [message #138581 is a reply to message #138057] Sun, 25 February 2018 02:29 Go to previous messageGo to previous message
bigmountain is currently offline  bigmountain
Messages: 65
Registered: April 2006

If GFI is working on the update servers, then please show the correct status in status.gfi.com. Right now, it shows the update servers are working fine. I know this is not the case as my 90+ Connect and Control servers are all showing updates have failed. This applies to the antivirus updates, the product updates, intrusion prevention updates... all updates. Maintenance on the servers is fine. Just please communicate with us the true status, so we don't waste our time trying to troubleshoot. Thank you.

Preferred Kerio Partner and Cloud Solutions Provider - Offering both shared and dedicated Kerio Connect hosting solutions.
Visit us at http://bigmountainmail.com

[Updated on: Sun, 25 February 2018 02:29]

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