| Update-Check failed [message #138057] |
Wed, 03 January 2018 17:44  |
weidl
Messages: 31
Registered: December 2016
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Hey there,
I have installed a NG300 with 9.2.4 and the Update-Check failed all the time:
[03/Jan/2018 17:32:22] (2) Product update failed. Error: Check failed (reminders not set or server error!)
The Internet Access is fine, also the virus update works. The check for updates is enabled.
Does anyone has an idea about the reason, or what to check?
Thanks, Guenter
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| Re: Update-Check failed [message #138162 is a reply to message #138057] |
Fri, 12 January 2018 11:21  |
weidl
Messages: 31
Registered: December 2016
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The problem is still not solved.
GFI/Kerio support told me that there was an outage on one of the European data centers Update server.
I can't believe that there is a outage for more than a week without a failover and I have some other installations without this problem.
This is not a big problem, but should be solved by support.
Lets wait for the next update, and give it a try.
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| Re: Update-Check failed [message #138339 is a reply to message #138163] |
Wed, 31 January 2018 06:43 |
Columbia
Messages: 196
Registered: August 2014
Location: Moscow
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Colleagues! Are there any problems on the IPS and GEO-IP update servers? I have logs:
31/Jan/2018 08:26:25] GeoIP database update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:36:23] (2) Product update failed. Error: Check failed (SSL certificate problem: Invalid certificate verification context)
[31/Jan/2018 08:38:18] IPS rules update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:39:40] IPS rules update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:39:55] (2) Product update failed. Error: Check failed (SSL certificate problem: Invalid certificate verification context)
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| Re: Update-Check failed [message #138342 is a reply to message #138341] |
Wed, 31 January 2018 09:24 |
Columbia
Messages: 196
Registered: August 2014
Location: Moscow
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I have also opened a ticket to GFI.
But I found a problem:
Checking certificate chain *.kerio.com | COMODO RSA Organization Validation Secure Server CA | COMODO RSA Certification Authority | AddTrust External CA Root
[31/Jan/2018 11:10:33] {update_checker} Failed to verify SSL certificate: (10) certificate has expired
When Kerio Appliance tries to connect "prod-update.kerio.com", server name configured to TLS server verificator!
A certificate of *.kerio.com has expired 04/12/17 2:59.
Waiting for GFI support to renew a certificate. It's terrible! More than a month ago.
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| Re: Update-Check failed [message #138349 is a reply to message #138347] |
Wed, 31 January 2018 14:01 |
arisg
Messages: 29
Registered: January 2018
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Judging from how long it is taking to restore normal service and how few people are complaining about it in this forum, either there are very few users of Kerio Control or this problem is affecting a very small number of users.
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| Re: Update-Check failed [message #138357 is a reply to message #138356] |
Wed, 31 January 2018 15:46 |
arisg
Messages: 29
Registered: January 2018
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My biggest problem is that the web filter is not activated and is not filtering anything. I can live without the updates for a while but not without the filter.
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