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Home » GFI User Forums » Kerio Control » UNABLE TO INSTALL KERIO VPN CLIENT
UNABLE TO INSTALL KERIO VPN CLIENT [message #138025] Wed, 27 December 2017 15:17 Go to next message
datach is currently offline  datach
Messages: 1
Registered: December 2017
Hello all,

i've just registered on the forum, so hello to everybody!

I'm trying to install Kerio VPN Client on two Windows 7.x64 machines but the installation fails when setup tries to start the VPN client service with the generic error 1920.

Food for thought:

- During the installation Windows prompted me that i was installing an unsigned kernel driver (i presume kvnet.sys) to which i answered "install anyway". The driver gets installed but Kerio VPN service doesn't start giving error 1920.

- I'm installing with administrator privileges

- Both machines had previous versions of Kerio VPN Client which i removed before installing new version

- On both machines i can see a "Kernel-PnP" warning event (219) unable to launch \Driver\kvnet for the device ROOT\KVNETID\000 (rougly translated from a non english language)

What i tried so far:

- Installing every windows update

- Installing KB3033929 to add SHA-2 signing support in Windows 7 (covered by previous point anyway). Kerio Driver install still says driver isn't signed

- Changing Kerio VPN service user to "Administrator"

- Installing with UAC set to lowest value

- Installing by using "Run with administrator privileges"

Installing the same VPN client version on a Windows 10 machine worked fine.
Re: UNABLE TO INSTALL KERIO VPN CLIENT [message #138028 is a reply to message #138025] Thu, 28 December 2017 09:54 Go to previous messageGo to next message
ictandme is currently offline  ictandme
Messages: 370
Registered: August 2009
Location: Netherlands

Please use a older version 9.2.3-2219.
That will work. It seems that this version has a bug in it.
Or doesn't support Windows 7 systems very well

ICT and Me
Carlo Turk
The Netherlands

[Updated on: Fri, 29 December 2017 09:01]

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Re: UNABLE TO INSTALL KERIO VPN CLIENT [message #138657 is a reply to message #138028] Mon, 05 March 2018 07:32 Go to previous messageGo to next message
perbauer is currently offline  perbauer
Messages: 39
Registered: June 2004
Location: Sweden
Is this true? That KVC 9.2.4 is bad? Why has not Kerio released a fix?
Because I too have seen the error 1920, service won't start. On 64-bit version, on both 7 and Windows 10!
Re: UNABLE TO INSTALL KERIO VPN CLIENT [message #138836 is a reply to message #138028] Tue, 20 March 2018 17:46 Go to previous message
ellebi67 is currently offline  ellebi67
Messages: 1
Registered: February 2018
Location: milano
How can I download previous versions ? TY
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