| NG300W Wi-Fi problem [message #136235] |
Tue, 25 July 2017 10:53  |
Comflor
Messages: 8
Registered: July 2017
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We have a brand new NG300W box and we are having problems with the Wi-Fi.
After starting the NG300W the Wi-Fi is up and running and clients can connect but after a while the box stops sending the SSID's and clients can not connect any more and clients who where connect are disconnected.
We have already under RMA received a replacement of the NG300W but the problem still occurs.
Who has the golden ticket answer to resolve this or is it a defect by design at hardware of software level.
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| Re: NG300W Wi-Fi problem [message #136242 is a reply to message #136238] |
Wed, 26 July 2017 11:28  |
Comflor
Messages: 8
Registered: July 2017
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We have tested on auto and fixed channels both react the same.
After reboot the SSID rebroadcast but will stop broadcasting at about a day or so.
We are running Kerio Control 9.2.2 build 2172 on NG300W
When the connection to Wi-Fi is lost i see the info in the log below.
Debug.log
[21/Jul/2017 16:25:49] interface "*******_gast" is DOWN (real SSID removed for privacy also the main SSID stops broadcasting but that is not visual in the logfile)
[21/Jul/2017 16:25:49] Service "DNS UDP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "DNS TCP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "DHCP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "WebInterface" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "WebInterfaceSSL" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "VPN" bound to address 10.10.20.1 stopped
The error.log will show the message below when trying to turn of Wi-Fi at the lan switch so to get things working again a full reboot of the box is needed.
Error.log
[25/Jul/2017 10:09:13] WiFi control process error (1)
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| Re: NG300W Wi-Fi problem [message #136262 is a reply to message #136253] |
Wed, 26 July 2017 19:59 |
Comflor
Messages: 8
Registered: July 2017
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I already opened a new ticket and noted the previous ticket number wich i had gotten for the same problem at the same time with the first post but had got not any respons from the support desk.
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| Re: NG300W Wi-Fi problem [message #138478 is a reply to message #138474] |
Tue, 13 February 2018 14:20 |
hjumaa
Messages: 3
Registered: December 2017
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Thanks Brain for your reply.
For me it is not related to hardware problem. but it is more like software issue but need an expert support from Kerio
Indeed, last yearI get two tickets with Kerio support and for both tickets they helped me we solved the issues in the same day.
have a nice day
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| Re: NG300W Wi-Fi problem [message #138561 is a reply to message #136235] |
Thu, 22 February 2018 18:30 |
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For this issue please make sure to contact Tech Support, open a ticket and mention "NG300W SSID issue". We have already tested a patch which can resolve the issue for most of the cases. There are few cases which we are still looking into them.
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| Re: NG300W Wi-Fi problem [message #139267 is a reply to message #136235] |
Sat, 07 April 2018 12:13 |
tv
Messages: 14
Registered: December 2014
Location: Prague, CZ
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We have the same problem, "WiFi control process error (1)".
Will be the patch made available as part of common firmware releases/patched, or shall be applied individually on request to support?
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| Re: NG300W Wi-Fi problem [message #139302 is a reply to message #139267] |
Mon, 09 April 2018 18:13 |
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The patch for the WiFi issue has been added to 9.2.5 and if you are planning to upgrade please upgrade directly to Patch 3. In case you need any further assistance with the patch please do not hesitate to open a ticket with the support.
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