| MyKerio iOS app [message #134766] |
Wed, 22 March 2017 14:00  |
r1sync
Messages: 17
Registered: August 2009
Location: Florida
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Hi,the MyKerio iOS app logs me out every few days or so, why would would this be. This makes it unusable, it should keep me logged in forever after i enter my user and password the first time.
[Updated on: Wed, 22 March 2017 15:05] by Moderator Report message to a moderator |
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| Re: MyKerio iOS app [message #134768 is a reply to message #134766] |
Wed, 22 March 2017 15:09  |
Petr Dobry (Kerio)
Messages: 405
Registered: November 2003
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Kerio Technologies
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That is highly unusual. The application is designed to expire access token only after 180 days of inactivity. However it has to renew the token about every hour (only when app is actively open). When this renewal fails, it may end up as logout from the app.
If you can contact our support and provide more details (iPhone version, iOS version and MyKerio login name) we can check the server logs.
Petr Dobry
Product Development Manager | Kerio
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| Re: MyKerio iOS app [message #134874 is a reply to message #134860] |
Wed, 29 March 2017 12:33 |
Petr Dobry (Kerio)
Messages: 405
Registered: November 2003
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Kerio Technologies
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We can't reproduce it either. I can imagine it can happen when iOS app wants to renew an access key, but get invalid response (ie. because you're not logged in on firewall).
Petr Dobry
Product Development Manager | Kerio
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