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MyKerio notfications going crazy! [message #134527] Sun, 05 March 2017 16:44 Go to next message
Think Fixed is currently offline  Think Fixed
Messages: 495
Registered: June 2014
Location: Addison, TX

Frequently, we get alerts that all of our appliances in MyKerio have lost connection, and then that they have all reconnected to MyKerio. Why is this? When these appliances are allegedly not connected, I can always get into them. We need for the notifications to be accurate and reliable.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: MyKerio notfications going crazy! [message #134858 is a reply to message #134527] Tue, 28 March 2017 23:01 Go to previous messageGo to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
Same Here, though some times it is only a batch of them instead of all. We assumed the My Kerio servers are dropping internet.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
Re: MyKerio notfications going crazy! [message #134859 is a reply to message #134527] Tue, 28 March 2017 23:07 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 495
Registered: June 2014
Location: Addison, TX

No one from Kerio has responded to this. I created this thread 23 days ago. I was hoping that I would get a response.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: MyKerio notfications going crazy! [message #135198 is a reply to message #134859] Fri, 21 April 2017 14:47 Go to previous messageGo to next message
ConvertedUser is currently offline  ConvertedUser
Messages: 22
Registered: September 2016
we also had the same and then it stopped
Re: MyKerio notfications going crazy! [message #135201 is a reply to message #134527] Fri, 21 April 2017 15:36 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 495
Registered: June 2014
Location: Addison, TX

It would just be super and dandy if someone from Kerio responded to this. MyKerio has been great, but this is one thing that must get improved. It's very disruptive to get alerts when there is nothing wrong.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: MyKerio notfications going crazy! [message #135207 is a reply to message #134527] Fri, 21 April 2017 16:25 Go to previous messageGo to next message
UnifiedTechs-Brian is currently offline  UnifiedTechs-Brian
Messages: 159
Registered: March 2011
Location: Vero Beach, FL
If you require a response it would be better to open a support ticket, while they monitor these forums when they can there is no guarantee they will respond.

Also the planned move to AWS may be to resolve issues like this.


- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
Re: MyKerio notfications going crazy! [message #136023 is a reply to message #135207] Mon, 03 July 2017 05:38 Go to previous messageGo to next message
aofnoy01 is currently offline  aofnoy01
Messages: 9
Registered: June 2017
It would just be super and dandy if someone from Kerio responded to this.


gclub
Re: MyKerio notfications going crazy! [message #136141 is a reply to message #136023] Fri, 14 July 2017 11:27 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 238
Registered: March 2017
Location: Malta
Hi all

We are aware that sometimes notifications can be generated unnecessarily from MyKerio.

What happens is that there is a slight disconnection and this creates the unwanted notification to be generated, when some minutes after everything is fine.

Our engineering team will be looking at ways to improve this notification system in the coming weeks.



Ian Bugeja
GFI Software
Re: MyKerio notfications going crazy! [message #140101 is a reply to message #136141] Wed, 06 June 2018 20:17 Go to previous message
dllcoder is currently offline  dllcoder
Messages: 94
Registered: November 2010
Location: RUS,MSK
Hi,

Now we have from 5 to 10 notifications per day about lost connection from every aplliance. Can we manually set a latency period between checks? Can we disable notifications and save posibility of settings archive?


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