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Home » GFI User Forums » Kerio Connect » Quota exceded notification
Quota exceded notification [message #131104] Fri, 29 July 2016 09:51 Go to next message
knamir is currently offline  knamir
Messages: 6
Registered: July 2015
hello, i've the following problem: when a user full the mail box, for every mail message kerio send a mail that say: CAUTION: The mailbox is full, email delivery disabled.

is it possible to avoid this alert for every mail?

thanks
Re: Quota exceded notification [message #131110 is a reply to message #131104] Fri, 29 July 2016 20:27 Go to previous messageGo to next message
Bud Durland is currently offline  Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
If I recall correctly, the RFC for SMTP pretty much requires an that an explanation be sent for every message that cannot be delivered or is being returned. You can configure kerio to send a warning message to a user when they are at 90% of their quota, so that they have a chance to do housekeeping or ask for more space. Are you taking advantage of that?
Re: Quota exceded notification [message #131118 is a reply to message #131110] Mon, 01 August 2016 01:23 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 493
Registered: June 2014
Location: Addison, TX

The problem is that most users totally ignore the quota warnings and then act like it's a total surprise that this is why they aren't getting any emails, and why they can't send any.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: Quota exceded notification [message #131119 is a reply to message #131118] Mon, 01 August 2016 01:31 Go to previous messageGo to next message
ComputerBudda is currently offline  ComputerBudda
Messages: 112
Registered: January 2013
Location: DFW - USA
Seems to be a user training issue
icon14.gif  Re: Quota exceded notification [message #131120 is a reply to message #131119] Mon, 01 August 2016 04:05 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 493
Registered: June 2014
Location: Addison, TX

ComputerBudda wrote on Sun, 31 July 2016 18:31
Seems to be a user training issue


Yup Cool


Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: Quota exceded notification [message #131134 is a reply to message #131104] Mon, 01 August 2016 16:42 Go to previous messageGo to next message
Kedar
Messages: 356
Registered: April 2005
knamir wrote on Fri, 29 July 2016 09:51

is it possible to avoid this alert for every mail?


Yes. Increase or disable the quota for the user. Or empty their mailbox. Smile
Re: Quota exceded notification [message #131503 is a reply to message #131104] Tue, 23 August 2016 08:43 Go to previous messageGo to next message
knamir is currently offline  knamir
Messages: 6
Registered: July 2015
UPDATE: After these days of vacation, some users have received the warning messages. the problem is that some users have received more than 3000 warnings, but have not received 3000 new email. The problem seems to be occurring after updating to version 9.1 of kerio. Any ideas?
Re: Quota exceded notification [message #131504 is a reply to message #131503] Tue, 23 August 2016 08:50 Go to previous messageGo to next message
Kedar
Messages: 356
Registered: April 2005
Probably some loop in the autoreply rules (mail filters). In global server rules (WebAdmin -> Message Filters) or in users' rules (WebMail -> Settings -> Filters).

Or loop in forwarding between servers?
Re: Quota exceded notification [message #131506 is a reply to message #131504] Tue, 23 August 2016 09:21 Go to previous messageGo to next message
knamir is currently offline  knamir
Messages: 6
Registered: July 2015
Maybe I understand where the problem is. When you send an email and the box is full, the first notice is delivered. But the email remains in the queue that periodically tries to send, then comes another message for every try. So long as the mail is queued or so long kerio tries to send alert (but can't because the mail box is full) the box is filled with 3,000 messages. I think it's a kerio bug at this point.
Re: Quota exceded notification [message #131512 is a reply to message #131506] Wed, 24 August 2016 09:18 Go to previous message
Kedar
Messages: 356
Registered: April 2005
The fix is planned to Kerio Connect 9.1.2, thank you for bug report.
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