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Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130271]

Thu, 09 June 2016 09:56

mosimo
Messages: 5
Registered: July 2011

We use an e-shot mailer called swiftpage to send out newsletters to customers and internal employees. Swiftpage sends on our behalf so mail doesn't come from our server. SPF records are set up for their IPs. E-Mails are sent on my balf from my e-mail address so customers can reply and it comes to me.

Problem is when we get an e-shot to an internal (From: me@my-domain.com, To: employee<_at_>my-domain.com) I get a "Undelivered Mail" mail back to me with the error

<employee<_at_>my-domain.com : host blah blah said: 
550 5.7.1 Authentication Required (in reply to end of DATA command)

In the Kerio security logs I see:

[08/Jun/2016 17:37:43] SMTP: Message from IP address 123.123.123.123 was rejected because of missing authentication for local domain sender <me<_at_>my-domain.com>.

I have added security -> sender policy to "Never reject from IPs" with the swiftpage IPs. I'm not sure what else I need to do to allow swiftpage to send to my own domain but using my address as the from address.

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130281 is a reply to message #130271]

Thu, 09 June 2016 17:14

Kerio/GFI Brian
Messages: 852
Registered: March 2004
Location: California

Are you sure you have the correct IP group selected? Perhaps a few screenshots may be helpful.

Brian Carmichael
Instructional Content Architect

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130282 is a reply to message #130281]

Thu, 09 June 2016 17:25

mosimo
Messages: 5
Registered: July 2011

Image: i.imgur.com/iCM6OzZ.png
Can't link because less than 5 posts.

That is how I have my sender policy.
"Main Group" selected. All Swiftpage's IPs in "Swiftpage" group and that group in "Main Group".

Swiftpage doesn't authenticate at all to my server to send mail. It sends on my behalf and we have SPF records which are added to our domain.

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130283 is a reply to message #130282]

Thu, 09 June 2016 17:57

j.a.duke
Messages: 239
Registered: October 2006

mosimo wrote on Thu, 09 June 2016 11:25

Image: i.imgur.com/iCM6OzZ.png
Can't link because less than 5 posts.

That is how I have my sender policy.
"Main Group" selected. All Swiftpage's IPs in "Swiftpage" group and that group in "Main Group".

Swiftpage doesn't authenticate at all to my server to send mail. It sends on my behalf and we have SPF records which are added to our domain.

Are the IPs in the log file inside the Swiftpage ranges you have defined?

Also, what are your settings for relay control? It might be worthwhile to allow relay for the Swiftpage IPs (among others) there.

Cheers,
Jon

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130284 is a reply to message #130282]

Thu, 09 June 2016 18:00

Kerio/GFI Brian
Messages: 852
Registered: March 2004
Location: California

Your configuration is correct, although the log event from your original post shows the address of 123.123.123.123.

Brian Carmichael
Instructional Content Architect

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130285 is a reply to message #130284]

Thu, 09 June 2016 18:09

mosimo
Messages: 5
Registered: July 2011

Ok, now I feel like an idiot. I've just checked the IP again in the logs compared to the ones I have listed.
208.53.48.15 should be 208.53.48.156

Thing is that IP has been in there for roughly a year and it's been working fine until today. Changed that IP, resent the e-shot and it came through. Oh and I do have relay set to only allow for IPs "Main Group" and smtp authenticated people only.

Thanks.

[Updated on: Thu, 09 June 2016 18:10]

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Re: Trying to send newsletters using swiftpage [550 5.7.1 Authentication Required] [message #130289 is a reply to message #130285]

Fri, 10 June 2016 06:48

Carsten Maas (Kerio) is currently offline

Carsten Maas (Kerio)
Messages: 220
Registered: September 2011

mosimo wrote on Thu, 09 June 2016 18:09

Ok, now I feel like an idiot..

You don't have to. We are all humans.
Important thing is, that the users from this forum pointed you to the correct direction, how to find out what is causing the issue.

Carsten Maas
Senior Technical Marketing Engineer
Kerio Technologies

Kerio Deutschland youtube Channel
http://www.youtube.com/KerioDeutschland

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