| Full Text and Instant Messaging server fail to start after moving to different server [message #127728] |
Fri, 05 February 2016 14:58  |
LehmansSysAdmin
Messages: 12
Registered: May 2006
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Ever since we moved Kerio Connect to a different server (from Windows 2003 x86 to Windows 2008 R2 x64), the full text and XMPP servers will not start. The following entries appear in the error log when Kerio Connect is started.
[04/Feb/2016 18:38:27] processJava.cpp: FullText: Missing javaservices/fulltext/FullTextServer.jar file. Java subprocess cannot be started.
[04/Feb/2016 18:38:27] kerio/mailserver/StoreHeritageConfigurator.hpp: Failed to start fulltext service.
[04/Feb/2016 18:39:12] Process.cpp: Instant Messaging: Missing essential JRE files. Terminate server, start the installer and run repair installation.
I checked the path listed, and confirmed that the FullTextServer.jar file exists, as well as all of the other files in the javaservices folder.
Thanks in advance for any help or advice.
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| Re: Full Text and Instant Messaging server fail to start after moving to different server [message #127753 is a reply to message #127728] |
Mon, 08 February 2016 13:37  |
Tomas Skoda (Kerio)
Messages: 107
Registered: May 2012
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How did you "move" the Kerio Connect server? Have you just copied <mailserver_installation_directory> or have you performed fresh installation and restored data?
I believe you still have 32bit version of Kerio Connect server. On 64bit systems all applications must be installed under "Program Files (x86)" otherwise it won't work correctly. Does it applies to your server as well (in the case you've just moved it)?
Run '<mailserver_installation_dir>\javaservices\jre\bin\java --version' in command line. What is the output?
Cheers,
Tomas
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| Re: Full Text and Instant Messaging server fail to start after moving to different server [message #127918 is a reply to message #127728] |
Fri, 12 February 2016 17:47 |
LehmansSysAdmin
Messages: 12
Registered: May 2006
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To perhaps clarify further, the server was running Windows 2003 32-bit, with a separate volume where the mail store folder was located. I preserved the data volume and re-built the server with Windows 2008 R2 Server Core, installed Kerio Connect, and replaced the files as specified in the KB 360 article. Kerio Connect came on-line just fine. It is just the XMPP services that are not starting.
In the mailserver.cfg file, there is this...
<table name="InstantMessaging">
<variable name="Port">4042</variable>
<variable name="MaxMemorySize">256</variable>
<variable name="Enabled">1</variable>
<variable name="Federation">0</variable>
<variable name="RosterMaximum">300</variable>
<variable name="RosterRefreshPeriod">900</variable>
<variable name="StartServiceTimeout">180</variable>
<variable name="MessageSentTimeout">120</variable>
<variable name="ResponseReceiveTimeout">180</variable>
<variable name="InitialConnectionTimeout">180</variable>
<variable name="ArchiveFileSize">50</variable>
<variable name="StorePath">E:\MailServer\store/xmpp</variable>
</table>
Does it matter that the last slash in the "storepath" for this table name entry is a forward slash instead of a backslash?
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| Re: Full Text and Instant Messaging server fail to start after moving to different server [message #127922 is a reply to message #127918] |
Sat, 13 February 2016 02:20 |
j.a.duke
Messages: 239
Registered: October 2006
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LehmansSysAdmin wrote on Fri, 12 February 2016 11:47<snip>
<variable name="StorePath">E:\MailServer\store/xmpp</variable>
<snip>
Does it matter that the last slash in the "storepath" for this table name entry is a forward slash instead of a backslash?
I thought I posted this earlier....
I agree with your finding. That forward slash is likely the problem.
I would compare the other paths in the config file to see if any of them have a forward slash. Probably the most likely candidate to look at would be the archive path.
Let us know what you find.
Cheers,
Jon
[Updated on: Sat, 13 February 2016 02:21] Report message to a moderator |
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