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Home » GFI User Forums » Kerio Connect » Outbox Renamed - "Delivered" (Mail.app Issue after using Kerio Connect Account Assistant)
Outbox Renamed - "Delivered" [message #125202] Thu, 22 October 2015 22:31 Go to next message
Jon Gordon is currently offline  Jon Gordon
Messages: 3
Registered: February 2014
Location: Amsterdam
Hi,

I've come across a problem on multiple client computers that have just had a clean install of OS X 10.11.1 El Capitan. Using the Kerio Connect Account Assistant (Kerio Connect 8.5.3) I installed Mail, Contacts and Calendars etc. The installation went as expected and completed without an issue. However, when i opened the Mail.app for the second time a popup dialogue appeared: Outbox Renamed - Mail found an existing mailbox named Outbox; this mailbox is reserved for Mail. Your mailbox has been renamed to "Delivered".

Anybody else experiencing this or has any idea of how to fix it?





[Updated on: Thu, 22 October 2015 22:32]

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Re: Outbox Renamed - "Delivered" [message #126069 is a reply to message #125202] Mon, 30 November 2015 23:04 Go to previous messageGo to next message
mckingsley is currently offline  mckingsley
Messages: 37
Registered: April 2008
I just ran into this issue also. Please report.
Re: Outbox Renamed - "Delivered" [message #126342 is a reply to message #125202] Thu, 10 December 2015 09:18 Go to previous messageGo to next message
kritzresn is currently offline  kritzresn
Messages: 5
Registered: September 2015
Location: Amsterdam
And another person with this issue, anyone found a solution yet ?
Re: Outbox Renamed - "Delivered" [message #126862 is a reply to message #125202] Tue, 05 January 2016 11:48 Go to previous messageGo to next message
emp1re
Messages: 2
Registered: June 2015
Location: Cologne
I'm having four clients with the same problem. Could you please help?
Re: Outbox Renamed - "Delivered" [message #127121 is a reply to message #126862] Wed, 13 January 2016 09:29 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
I also have this issue now Sad
Kerio Connect 9.0.1 (394).
Fresh install of El Capitan, new user.

Need a solution urgently 'cause the popup comes every time you start mail and every time a new folder ist created.

This is very bad.
Re: Outbox Renamed - "Delivered" [message #127123 is a reply to message #127121] Wed, 13 January 2016 09:46 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
Silverstar wrote on Wed, 13 January 2016 09:29
I also have this issue now Sad
Kerio Connect 9.0.1 (394).
Fresh install of El Capitan, new user.

Need a solution urgently 'cause the popup comes every time you start mail and every time a new folder ist created.

This is very bad.


Have you contacted our technical support and open a support incident?
What account do you use in Apple Mail? IMAP or EWS (Exchange).
Do you see Outbox folder in Kerio Connect Client?


[Updated on: Wed, 13 January 2016 09:47]

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Re: Outbox Renamed - "Delivered" [message #127125 is a reply to message #127123] Wed, 13 January 2016 10:38 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
Quote:
Have you contacted our technical support and open a support incident?

No, not yet.

Quote:
What account do you use in Apple Mail? IMAP or EWS (Exchange).

Account was configured using the Kerio Account Assistant.

Quote:
Do you see Outbox folder in Kerio Connect Client?

The normal Sent folder is there, the ones cerated by Apple Mail at every Startup are stored locally and therefore not visible in Webmail.

Best
Silverstar
Re: Outbox Renamed - "Delivered" [message #127127 is a reply to message #127125] Wed, 13 January 2016 11:11 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
[quote title=Silverstar wrote on Wed, 13 January 2016 10:38]Quote:

Account was configured using the Kerio Account Assistant.


This does not answer that question. Apple Mail can create both even if you configure it with that tool. It uses some DNS wizardry do decide which one will be created.


Re: Outbox Renamed - "Delivered" [message #127128 is a reply to message #127127] Wed, 13 January 2016 11:26 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
Oh sorry, the Account type shown by Apple Mail is IMAP.
Re: Outbox Renamed - "Delivered" [message #127135 is a reply to message #125202] Wed, 13 January 2016 18:18 Go to previous messageGo to next message
Kerio/GFI Brian is currently offline  Kerio/GFI Brian
Messages: 852
Registered: March 2004
Location: California
I found this solution in the Apple forums
https://discussions.apple.com/thread/853503?start=0&tsta rt=0


Brian Carmichael
Instructional Content Architect
Re: Outbox Renamed - "Delivered" [message #127157 is a reply to message #127135] Thu, 14 January 2016 09:17 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
Sorry bute the solution from the Apple forum din't work.
I also deleted the whole user an his directory.
The recreated the user and started the Kerio Connect Assistant.
The same thing again. Beginning with the second start of Mail the error message shows at every startup of Mail and every time a new folder is created Sad

It's El Capitan 10.11.2 and I have absolutely no idea how to complete the urgently needed new user 'til tommorrow without getting this fixed.
Re: Outbox Renamed - "Delivered" [message #127366 is a reply to message #127157] Thu, 21 January 2016 21:42 Go to previous messageGo to next message
klynde is currently offline  klynde
Messages: 10
Registered: April 2007
Just an FYI. I had the same issue on a brand new 10.11.2 system (Kerio Connect 8.5.3). I removed the profile installed by the Kerio installer and set up everything manually. This seems to have worked. No more Delivered Items folder. Also for some odd reason the account was not showing the trash folder. It's there now.

Hope this helps.

Thanks
Re: Outbox Renamed - "Delivered" [message #127373 is a reply to message #125202] Fri, 22 January 2016 09:10 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
Yes this was also the only "solution" for me.
I've configured Apple Mail manually an then run the Kerio Assitant just for the rest (Calendar, Contacts, Messages).
Re: Outbox Renamed - "Delivered" [message #127889 is a reply to message #127373] Thu, 11 February 2016 13:01 Go to previous messageGo to next message
Think Fixed is currently offline  Think Fixed
Messages: 493
Registered: June 2014
Location: Addison, TX

This issue only happens when we use the Kerio Account Assistant. I just confirmed that. I setup a new system for someone. We're running OS X El Capitan 10.11.3 on the new system. If I configure the account manually, we do not see this error. This issue was recently reported to me by one of my customers who was also setting up some new systems also running the latest version of El Capitan. The server is running Kerio Connect 9.0.1. Obviously, this is easy to avoid by just configuring the IMAP account manually, but it seems that maybe something in the Kerio Account Assistant is not agreeing with this versions of El Capitan. Someone at Kerio should run the Account Assistant on a clean installed system.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Re: Outbox Renamed - "Delivered" [message #127905 is a reply to message #125202] Thu, 11 February 2016 20:53 Go to previous messageGo to previous message
lodewijk is currently offline  lodewijk
Messages: 50
Registered: August 2005
Location: Amsterdam
Same issue here

on a clean install of OSX v10.11.3
(no user migration, no upgrade nothing...complete clean system install and new user)

Kerio Connect v9.0.1 running on a brand new MacMini running OSX client 10.11.3
(with an valid official SSL certificate installed, not that it matters...)

Apple Mail was configured with IMAP via the "Webmail's Auto Config Tool Account Assistant Download Installer Wizard Executable File App Thingy"

My current work-around is running the "Webmail's Auto Config Tool Account Assistant Download Installer Wizard Executable File App Thingy"
but unchecking mail...and only setup Agenda.app and Contacts.app via the "Webmail's Auto Config Tool Account Assistant Download Installer Wizard Executable File App Thingy"

Then setup mail manually with IMAP.

Maybe OSX 10.11.4 might magically fix this some how??
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