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Home » GFI User Forums » Kerio Connect » Outbox Renamed - "Delivered" (Mail.app Issue after using Kerio Connect Account Assistant)
Re: Outbox Renamed - "Delivered" [message #130570 is a reply to message #125202] Mon, 27 June 2016 10:50 Go to previous messageGo to next message
filipp is currently offline  filipp
Messages: 8
Registered: February 2015
We have the same issue. Kerio Connect 9.0.4, clean install of 10.11.5. Configured account with Kerio Connect Assistant and Mail is complaining and re-creating "Delivered"-folder on each launch. Deleting Outbbox.mbox did not help.
Re: Outbox Renamed - "Delivered" [message #130780 is a reply to message #130570] Mon, 11 July 2016 15:25 Go to previous messageGo to next message
breakplease is currently offline  breakplease
Messages: 10
Registered: June 2012
Location: Switzerland
We have at several customers the same issue. Does anybody have a solution for this?

thanks!
Re: Outbox Renamed - "Delivered" [message #130782 is a reply to message #130780] Mon, 11 July 2016 16:23 Go to previous messageGo to next message
sfpete is currently offline  sfpete
Messages: 102
Registered: June 2007
Location: San Francisco, CA
This has worked for me...


Remove the accounts from system preferences > accounts.

Restart the machine

Re-add the accounts using the tool.

Re: Outbox Renamed - "Delivered" [message #130891 is a reply to message #130782] Thu, 14 July 2016 21:01 Go to previous messageGo to next message
breakplease is currently offline  breakplease
Messages: 10
Registered: June 2012
Location: Switzerland
We found a solution today:
Delete NVRAM of the mac was the key for ous. We cloned 16 iMac's with carbon copy cloner. We had the issue with the outbox on each staation except the original. After delete NVRAM an all other stations it works everywhere.
Re: Outbox Renamed - "Delivered" [message #130967 is a reply to message #125202] Wed, 20 July 2016 15:41 Go to previous messageGo to next message
Silverstar is currently offline  Silverstar
Messages: 157
Registered: April 2013
Location: Cologne, Germany
Today again the same behaviour:
OS X 10.11.6
Kerio Connect 9.1

Why is that still not fixed?
Can't believe it!

Best,
Silverstar
Re: Outbox Renamed - "Delivered" [message #130968 is a reply to message #130967] Wed, 20 July 2016 15:55 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
Silverstar wrote on Wed, 20 July 2016 15:41

Why is that still not fixed?
Can't believe it!


We are not able to reproduce it and Apple Mail has no specific debug logging that could explain this error. It is not clear whether this problem is even related to Kerio server or whether it is a generic Apple Mail problem with IMAP.


Re: Outbox Renamed - "Delivered" [message #130976 is a reply to message #130968] Wed, 20 July 2016 19:24 Go to previous messageGo to next message
j.a.duke is currently offline  j.a.duke
Messages: 239
Registered: October 2006
Pavel Dobry (Kerio) wrote on Wed, 20 July 2016 09:55
Silverstar wrote on Wed, 20 July 2016 15:41

Why is that still not fixed?
Can't believe it!


We are not able to reproduce it and Apple Mail has no specific debug logging that could explain this error. It is not clear whether this problem is even related to Kerio server or whether it is a generic Apple Mail problem with IMAP.


Pavel,

I only see this behavior if I use the auto-config tool.

An IMAP account, resident on Kerio or another IMAP server, configured by hand does not exhibit this behavior.

I don't see this behavior on accounts migrated to 10.11.x from earlier versions of macOS, either configured by hand or with the auto-config tool.

It would seem that something in the profile that is installed interacts poorly with Mail as it exists in 10.11.

It sems that none of the remedies proposed in this thread work 100% of the time on 100% of the systems out there. But there are enough systems having the problem that it should get some attention from Kerio so that it can be resolved in some fashion.

Cheers,
Jon
Re: Outbox Renamed - "Delivered" [message #131545 is a reply to message #130976] Fri, 26 August 2016 11:39 Go to previous messageGo to next message
bchatain is currently offline  bchatain
Messages: 12
Registered: September 2007
Location: Paris

hello kerio, any news ?

8 fresh 10.11.6 with autoconfig and bug still remain.

I try the NVRAM tips and nothing change.


Kerio 8.4 with windows 2008 server R2 /
80 mac clients / 10.6.x - 10.10.X
Apple Mail with exchange/imap account
Kerio 8.4.0 with OX 10.6.8 server
20 mac clients / 10.6.x - 10.10.X
Re: Outbox Renamed - "Delivered" [message #131873 is a reply to message #125202] Tue, 20 September 2016 09:05 Go to previous messageGo to next message
filipp is currently offline  filipp
Messages: 8
Registered: February 2015
We have the same problem.

Kerio Connect 9.1.1
Clean installation of OS X 10.11.6 (Mail 9.3 3124)

Account created with Kerio Account Assistant.

I've been able to work around this by disabling Notes for the email account, but not this time. Outbox gets renamed every time Mail launches. None of the instructions on this thread have helped.

Adding the account manually works as expected.
Re: Outbox Renamed - "Delivered" [message #132092 is a reply to message #125202] Mon, 03 October 2016 12:32 Go to previous messageGo to next message
anschluss is currently offline  anschluss
Messages: 6
Registered: April 2014
Location: Switzerland
I've also run into this problem. The workaround that has been so far successful for me is:

Make sure that the "Sent" folder contains at least one message before running the account assistant.

I now open webmail, compose and send one test message, and only then do I start the assistant. So far, the renamed folder conundrum has not appeared again.
Re: Outbox Renamed - "Delivered" [message #132369 is a reply to message #132092] Wed, 19 October 2016 17:45 Go to previous messageGo to next message
bm
Messages: 57
Registered: July 2008
Is there any solution for this anyoning problem? It appears in 9.2.0 RC 1 (2150) too. Damn you Apple...
Re: Outbox Renamed - "Delivered" [message #132370 is a reply to message #125202] Wed, 19 October 2016 17:55 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
This happened to me again several days ago on a client's in-house email server. They are running Connect 9.1.1. I created a new mailbox and ran the Kerio setup assistant. Launched mail and everything was OK. Quit Mail and re-launched it. Got the error about the Outbox getting re-named.

Sad

I then logged into Webmail and sent a message from there. I removed the profile from System Preferences (effectively removing the account) and re-ran the assistant. The problem persisted. I did not have a whole lot of time to devote to this so I just set up the account in Mail manually.
Re: Outbox Renamed - "Delivered" [message #132569 is a reply to message #125202] Sun, 30 October 2016 14:30 Go to previous messageGo to next message
fishtech is currently offline  fishtech
Messages: 609
Registered: September 2010
This has just happened to me for the first time.

I created a new user with a new home folder on OS X 10.11..6. The account is hosted on OSX Open Directory server and imported to Kerio Connect.

The Mail account was configured IMAP automatically by the Kerio profile tool.

The error message is

"Mail found an existing mailbox named Outbox; this mailbox is reserved for Mail. Your mailbox has been renamed to "Delivered X"."

X increments each time Mail is opened.

The new folder is created "On My Mac". However, when mail is sent t is stored in the Kerio 'sent' folder.

I have created many users and account without this problem occurring, so not sure what the difference is here.

ft.

[Updated on: Sun, 30 October 2016 14:34]

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Re: Outbox Renamed - "Delivered" [message #132655 is a reply to message #125202] Thu, 03 November 2016 19:36 Go to previous messageGo to next message
ericbullock is currently offline  ericbullock
Messages: 53
Registered: February 2013
Location: Washington, DC
Frustrating...isn't it? Rolling Eyes
Re: Outbox Renamed - "Delivered" [message #133164 is a reply to message #132569] Fri, 02 December 2016 11:19 Go to previous messageGo to previous message
filipp is currently offline  filipp
Messages: 8
Registered: February 2015
Still the same problem.

Fresh install of 10.11.6
Kerio Connect 9.2

Set up accounts ussing the assistant. Everything works OK the first time you launch Mail. Quit, open again and the endless renaming of Outbox-folder begins.

This is extremely frustrating. The Kerio Connect Account Assistant was one of the best features in Kerio for a medium business and now it's unusable.

9.2.1 just came out and no mention of this bug.

Please fix this. And while you're at it, please also pay the $99 to Apple so that we don't have to do the control-click/open dance ("this application is from an untrusted developer") every time.
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