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Home » GFI User Forums » Kerio Connect » Trouble with iOS9 (Device sync is very slow, new devices do not register)
Trouble with iOS9 [message #124252] Thu, 17 September 2015 13:30 Go to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
After installing iOS 9 to several devices, we encouter massive problems with the connection to kerio connect.
Devices with an existing kerio account sync very slow with the kerio server. It is not possible to register a new iOS 9 device - no sync...

Has anybody the same problems?
Re: Trouble with iOS9 [message #124255 is a reply to message #124252] Thu, 17 September 2015 16:19 Go to previous messageGo to next message
itn-nieuwdorp is currently offline  itn-nieuwdorp
Messages: 14
Registered: December 2014
Location: Nieuwdorp - The Netherlan...
I have problems syncing Notes created with Siri, other written notes are synced great.
Re: Trouble with iOS9 [message #124259 is a reply to message #124255] Thu, 17 September 2015 17:42 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
There are 3 devices in our company causing trouble, two others are working correctly?!? It seems that there is a problem with the iOS Update itself maybe?!?
Re: Trouble with iOS9 [message #124262 is a reply to message #124259] Thu, 17 September 2015 19:04 Go to previous messageGo to next message
Bud Durland is currently offline  Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
We've had 3 phones get bricked by the iOS9 upgrade. All were going from iOS7.x to iOS9, so that may be a factor. I wold remove the account from the troublesome devices and re-add using the 'set up my device' link on the webmail page.
Re: Trouble with iOS9 [message #124264 is a reply to message #124252] Thu, 17 September 2015 19:39 Go to previous messageGo to next message
lodewijk is currently offline  lodewijk
Messages: 50
Registered: August 2005
Location: Amsterdam
Setting up a new account on an ios 9 ipad via the "Setup my device" thingy, seems to work fine for me...
It was on an old ipad mini I wiped and setup from scratch...
Re: Trouble with iOS9 [message #124272 is a reply to message #124264] Fri, 18 September 2015 11:09 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
The problem is, that i can't add a account. The process itself works fine, but the contacts mail, calendar, etc. are not syncing. Nothing happens at all.
Strange. I downgraded to 8.4 on one device - working again..
Re: Trouble with iOS9 [message #124273 is a reply to message #124272] Fri, 18 September 2015 11:21 Go to previous messageGo to next message
floorinterfacing is currently offline  floorinterfacing
Messages: 9
Registered: May 2015
Location: Nederland, Rotterdam
so this problem is known, and is a kerio bug ?
Can my clients update to IOS9 safely or is it not reccomended yet ?

Does it then maybay help to delete the Kerio profile, and set it up again.. ?


With kind regards,

Floor van Nierop
www.floorinterfacing.nl
info<_at_>floorinterfacing.nl
Re: Trouble with iOS9 [message #124274 is a reply to message #124273] Fri, 18 September 2015 11:41 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
I reported it to kerio - they are investigating it.
It seems that this is more a iOS bug - because on some devices everything is fine while others causing problems.
If the device is causing trouble you can't just delete and setup the profile again! After deleting you can't add a new profile...
Re: Trouble with iOS9 [message #124275 is a reply to message #124274] Fri, 18 September 2015 11:49 Go to previous messageGo to next message
floorinterfacing is currently offline  floorinterfacing
Messages: 9
Registered: May 2015
Location: Nederland, Rotterdam
Hi Jetwes,

Thx for you info and quick response..
I Will tell my clients not to update to IOS9 yet..

But what do you mean that you can't delete and setup the profile again ??
Why is this not possible, I've done this before.
Or is this part of the Bug in IOS9 ?
I'm little confused about this..




With kind regards,

Floor van Nierop
www.floorinterfacing.nl
info<_at_>floorinterfacing.nl
Re: Trouble with iOS9 [message #124276 is a reply to message #124275] Fri, 18 September 2015 11:54 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
You can setup the profile again. You won't get any error. But the device does not sync with the connect server any more. So you won't get new mails, all your contacts are gone and the calendar has no items, too. It seems that there is a problem registering the accounts correctly in iOS9 (only on some devices at our side - several iPhone 6, two iPads, an iPhone 5s...). Very strange!

Regards Jens Twesmann

[Updated on: Fri, 18 September 2015 11:57]

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Re: Trouble with iOS9 [message #124277 is a reply to message #124276] Fri, 18 September 2015 11:58 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
Additional Info: It has nothing to do with the kerio user. I could setup a user on another iOS9 device with ease - while the same user does not work at his own iOS9 device...
Re: Trouble with iOS9 [message #124294 is a reply to message #124255] Sun, 20 September 2015 15:04 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
itn-nieuwdorp wrote on Thu, 17 September 2015 16:19
I have problems syncing Notes created with Siri, other written notes are synced great.



This is a bug in Notes app on iOS 9. Unfortunately, the app will not upload that note to any Exchange ActiveSync server. But if you make any change in the note, it is uploaded instantly.


Re: Trouble with iOS9 [message #124333 is a reply to message #124294] Tue, 22 September 2015 07:02 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
I've got an answer of kerio to my support ticket.
They say, that iOS9 isn't supported officially yet. Their advise is to not update to ios9 at the moment.
There's coming an update of connect with ios9 support.

Jens
Re: Trouble with iOS9 [message #124460 is a reply to message #124252] Thu, 24 September 2015 16:36 Go to previous messageGo to next message
jetwes is currently offline  jetwes
Messages: 11
Registered: November 2010
Location: Deutschland
There seems to be major problems with activeSync (Exchange) and iOS 9. Just google "iOS9 exchange". There are dozens of post in forums..
On my own device i could solve the problem by completely wipe the device and start from scratch (no restore from iCloud Backup)...
Re: Trouble with iOS9 [message #124478 is a reply to message #124460] Fri, 25 September 2015 07:49 Go to previous messageGo to previous message
b-tom is currently offline  b-tom
Messages: 184
Registered: January 2006
jetwes wrote on Thu, 24 September 2015 16:36
There seems to be major problems with activeSync (Exchange) and iOS 9. Just google "iOS9 exchange". There are dozens of post in forums..


We can't confirm ā€˛major issues". If you Google things, you will find a lot of stuff which doesn't refer to Kerio.
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