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Sales Force Denied [message #123970]

Fri, 04 September 2015 23:18

Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY

The decision was made to adopt SalesForce in our company, at about the time as the recent activity on this thread. I wasn't the point man on the evaluation process, but the fellow who was made sure to tell the SF representative (several times) that we had a Kerio Connect mail server, NOT MS Exchange. So of course, when we tried to install the SF OutLook plugin, it failed in an epic fashion, explicitly telling us than an Exchange Server is required. Screen shot attached.

So, this post is me trying to do some follow-up. Looking at some old Kerio Connect release notes, I see in the version 8.2 there was an update to accommodate SalesForce 2.2. The current release is 2.8. So, the questions are:

if we can find a copy of version 2.2 of the SF for OutLook, will it work with Kerio Connect 8.5?
is it technically possible to make SF 2.8 work with newer Kerio versions, and if so, is it on the product road map?

In the meantime, we are looking at alternatives iHance and LinkPoint360. iHance looks to be more suited for what we want, but we have to evaluate and see.

Attachment: SalesForceFail.png
(Size: 121.93KB, Downloaded 613 times)

[Updated on: Fri, 04 September 2015 23:19]

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Re: Sales Force Denied [message #124260 is a reply to message #123970]

Thu, 17 September 2015 17:47

Pavel Dostal (Kerio) is currently offline

Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005

Salesforce version that worker with Kerio Outlook Connector 8.2 should work with any newer version as well.

We will check if it would be possible to make recent Salesforce work with Kerio Outlook Connector.

Pavel Dostal
Kerio Technologies

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Re: Sales Force Denied [message #125540 is a reply to message #124260]

Fri, 06 November 2015 19:21

Machete
Messages: 187
Registered: February 2012
Location: United States

Message moved to appropriate topic.

[Updated on: Fri, 06 November 2015 19:27]

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Re: Sales Force Denied [message #125541 is a reply to message #125540]

Fri, 06 November 2015 19:28

Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY

I don't have anything new and exciting to tell, yet. The decision was taken to deploy Linkpoint 360 here. All of the people who will be using SalesForce are also using Outlook, so I don't have to worry about my web or emClient users.

I am worried about performance, because it appears that for every e-mail received, LP360 does an http API call back to SalesForce to try and find that customer, and download related data to display in OutLook. I'm already wrestling with poor KOFF performance, so I'm approaching this with caution. Our roll-out just got serious last week, so I've begun to monitor outgoing bandwidth to see how much of a hit we're taking.

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Re: Sales Force Denied [message #125543 is a reply to message #125541]

Fri, 06 November 2015 19:36

Machete
Messages: 187
Registered: February 2012
Location: United States

Ugh - and for mobile users on a LTE Hotspot, that's extra data being consumed...All the more reason I'd love to find a way to sync between SF and Kerio Server...

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Re: Sales Force Denied [message #125544 is a reply to message #125543]

Fri, 06 November 2015 19:44

Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY

Unfortunately, it's not that easy. If it was just a sync of names and addresses, yes. But the app looks for any notes attached to that customer, and can be customized to pull a varying amount of data (sales history, etc). It also does 'push' to record any mail the user sends to the customer into sales force, so that other sales people can see what's going on.

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Re: Sales Force Denied [message #129160 is a reply to message #124260]

Fri, 22 April 2016 17:33

Ken
Messages: 1
Registered: February 2016
Location: UK

@Pavel,

Hello, any updated news on how to integrate Salesforce and Kerio Connect?

We are using Office 2010 on both Windows and Macs, and are deploying Salesforce. It has been suggested that we should ditch Kerio for Exchange, however I hope you have some news for us?

Thanks

Ken

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Re: Sales Force Denied [message #133330 is a reply to message #129160]

Wed, 14 December 2016 12:48

pascalc
Messages: 3
Registered: July 2011

Hi all,

Salesforce take the decision, after version 2.3.5, to block the Salesforce for Outlook setup if no Exchange server is detected in Outlook. So, if you install KOFF then try to install SFO you can't make it work. The setup stop at the begining, telling you that no Exchange server is detected. Thank you to Salesforce.

This make a great issue for my customer not to be able to used the last version of SFO in Outlook.

Does anybody have a solution ?

Regards.

Pascal.

[Updated on: Wed, 14 December 2016 15:34]

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Re: Sales Force Denied [message #133407 is a reply to message #133330]

Mon, 19 December 2016 19:41

dipper
Messages: 5
Registered: December 2016
Location: Frankfurt

pascalc wrote on Wed, 14 December 2016 12:48

Hi all,

Salesforce take the decision, after version 2.3.5, to block the Salesforce for Outlook setup if no Exchange server is detected in Outlook. So, if you install KOFF then try to install SFO you can't make it work. The setup stop at the begining, telling you that no Exchange server is detected. Thank you to Salesforce.

This make a great issue for my customer not to be able to used the last version of SFO in Outlook.

Does anybody have a solution ?

Regards.

Pascal.

noone