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Home » GFI User Forums » Kerio Connect » Webmail server not responding after upgrade to 8.4.0
Webmail server not responding after upgrade to 8.4.0 [message #118081] Wed, 10 December 2014 10:20 Go to next message
itn-nieuwdorp is currently offline  itn-nieuwdorp
Messages: 14
Registered: December 2014
Location: Nieuwdorp - The Netherlan...
After upgrading to version 8.4.0 i receive on one of my workstation a popup message:
server not responding (every several minutes).

I'm using webmail from 15 clients and only 1 clients has this problem, but not before 8.4.0

This is only in IE, Chrome doesn't has this problem.
I already resetted IE to default settings.
Re: Webmail server not responding after upgrade to 8.4.0 [message #118085 is a reply to message #118081] Wed, 10 December 2014 11:40 Go to previous messageGo to next message
ralf.huwald is currently offline  ralf.huwald
Messages: 4
Registered: May 2007
Location: Muenster, Germany
Same here.

Our users have the same problem. We are using Firefox browser (nearly uptodate version). Before 8.4.0 we did not have this problem. Told our users, to use https instead http. Seems to be a workaround.

Ralf
Re: Webmail server not responding after upgrade to 8.4.0 [message #118091 is a reply to message #118085] Wed, 10 December 2014 13:14 Go to previous messageGo to next message
itn-nieuwdorp is currently offline  itn-nieuwdorp
Messages: 14
Registered: December 2014
Location: Nieuwdorp - The Netherlan...
thanks for your answer, but it doesn't solve the problem for me.

Is there maybe a possibility to increase the time a server is checked? or completely disable that?
Re: Webmail server not responding after upgrade to 8.4.0 [message #118198 is a reply to message #118081] Mon, 15 December 2014 13:23 Go to previous messageGo to next message
alexcoles is currently offline  alexcoles
Messages: 4
Registered: December 2014
We upgraded to 8.4 over the weekend, and this morning several of our users are complaining that they get a "Server is not responding" message. We only allow connections over https. Sorry to see there's no sign of a solution yet Sad
Re: Webmail server not responding after upgrade to 8.4.0 [message #118203 is a reply to message #118081] Mon, 15 December 2014 14:45 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 593
Registered: April 2004
Please clear (un-tick) the following tick box in Web Administration:

"Log hostnames for incoming connections"

Does that help?


Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch

[Updated on: Mon, 15 December 2014 14:46]

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Re: Webmail server not responding after upgrade to 8.4.0 [message #118204 is a reply to message #118203] Mon, 15 December 2014 14:52 Go to previous messageGo to next message
alexcoles is currently offline  alexcoles
Messages: 4
Registered: December 2014
Thanks for your response. However, this option is already not ticked in our installation.

freakinvibe wrote on Mon, 15 December 2014 13:45
Please clear (un-tick) the following tick box in Web Administration:

"Log hostnames for incoming connections"

Does that help?
Re: Webmail server not responding after upgrade to 8.4.0 [message #118205 is a reply to message #118204] Mon, 15 December 2014 15:03 Go to previous messageGo to next message
freakinvibe is currently offline  freakinvibe
Messages: 593
Registered: April 2004
The original poster mentioned that in his case, it works with Chrome (but not with Internet Explorer).

Does it work with another browser for you?


Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch
Re: Webmail server not responding after upgrade to 8.4.0 [message #118207 is a reply to message #118203] Mon, 15 December 2014 15:31 Go to previous messageGo to next message
itn-nieuwdorp is currently offline  itn-nieuwdorp
Messages: 14
Registered: December 2014
Location: Nieuwdorp - The Netherlan...
freakinvibe wrote on Mon, 15 December 2014 14:45
Please clear (un-tick) the following tick box in Web Administration:

"Log hostnames for incoming connections"

Does that help?


where can i found this option?
Re: Webmail server not responding after upgrade to 8.4.0 [message #118208 is a reply to message #118207] Mon, 15 December 2014 15:38 Go to previous messageGo to next message
alexcoles is currently offline  alexcoles
Messages: 4
Registered: December 2014
freakinvibe wrote on Mon, 15 December 2014 14:03
The original poster mentioned that in his case, it works with Chrome (but not with Internet Explorer).

Does it work with another browser for you?

My users are having the problem in Chrome!

itn-nieuwdorp wrote on Mon, 15 December 2014 14:31

where can i found this option?

In Kerio Connect Administrator, go to Configuration -> Advanced Options.
Re: Webmail server not responding after upgrade to 8.4.0 [message #118209 is a reply to message #118208] Mon, 15 December 2014 15:48 Go to previous messageGo to next message
itn-nieuwdorp is currently offline  itn-nieuwdorp
Messages: 14
Registered: December 2014
Location: Nieuwdorp - The Netherlan...
is already not ticked in my installation
Re: Webmail server not responding after upgrade to 8.4.0 [message #118265 is a reply to message #118209] Wed, 17 December 2014 07:25 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
One of you submitted a bug report, we are getting information and see if it is related to this particular version.

We will keep you posted.

M.


PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Webmail server not responding after upgrade to 8.4.0 [message #118274 is a reply to message #118265] Wed, 17 December 2014 17:58 Go to previous messageGo to next message
sfpete is currently offline  sfpete
Messages: 102
Registered: June 2007
Location: San Francisco, CA
What is the the server's operating system and version?
Re: Webmail server not responding after upgrade to 8.4.0 [message #118281 is a reply to message #118274] Thu, 18 December 2014 11:51 Go to previous messageGo to next message
CITNL is currently offline  CITNL
Messages: 4
Registered: January 2014
Location: Goes, Netherlands
We have the same since updating to 8.4 (host is Linux 64 bit, Kerio is 32 bit).

Just a few people have it, including me Sad

I use Chrome.


#
Re: Webmail server not responding after upgrade to 8.4.0 [message #118290 is a reply to message #118085] Fri, 19 December 2014 11:42 Go to previous messageGo to next message
alexcoles is currently offline  alexcoles
Messages: 4
Registered: December 2014
Contrary to what I posted previously, we only force the use of HTTPS externally. Our users can connect using HTTP internally (although most don't because the link on our intranet is HTTPS).

It turns out that the users experiencing the problem were using HTTP. Since updating their bookmarks, I've not heard a peep from them.

FWIW, we're running on Windows Server 2008 R2.
Re: Webmail server not responding after upgrade to 8.4.0 [message #118291 is a reply to message #118274] Fri, 19 December 2014 12:11 Go to previous messageGo to previous message
franken is currently offline  franken
Messages: 1
Registered: September 2008
Location: D, 90762 F├╝rth
Same here when using an external web proxy.
Is there a way to disable the push-function in kerio connect client?
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