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Users can't login [message #117168]

Thu, 30 October 2014 14:08

klausx
Messages: 1
Registered: October 2014
Location: Republic of Moldova

After upgrading to v.8.3.4 from v.8.3.3 users from AD can't login to web interface to navigate in internet. Also I have installed v.8.4.1 - the same result. Connection test to domain passed. If I enable automatic authentication using NTLM is working good, but users can loghin only with internet explorer, and users with windows xp can't loghin. Users with automatic login don't have problems.

[Updated on: Thu, 30 October 2014 15:17]

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Re: Users can't login [message #117342 is a reply to message #117168]

Thu, 06 November 2014 06:28

Lucian Maly (Kerio) is currently offline

Lucian Maly (Kerio)
Messages: 38
Registered: July 2012
Location: Australia

Even though test button works, it does not mean that Kerberos works. Enable "Logs" - "debug" - [right click in the right window] - "Messages..." - "User Authentication" and look for Kerberos errors (they are 10 digits negative numbers, e.g. -1765328378). That should help you to troubleshoot it.

Kerio Technologies AU Pty Ltd.

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