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Home » GFI User Forums » Kerio Control » Mobile Phone connect problem! (Help plz!)
Mobile Phone connect problem! [message #116373] Sun, 28 September 2014 10:38 Go to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
hi
i use kerio 8.3.3
i can login to kerio server on PC's without any problem. but my problem is on mobile phones(Android,ios).
when set ip and gateway on phone not login to server, interner ,...
i can not browse https://serverip:4081 on mobile for login.
but when set adsl modem ip to gateway can browse websites.
plz help me
TNX.
Re: Mobile Phone connect problem! [message #116374 is a reply to message #116373] Sun, 28 September 2014 10:53 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
I test ip ping on server to ping mobile phone, not ping!
but ping mobile phone from other pc, ping is correct.
Re: Mobile Phone connect problem! [message #116376 is a reply to message #116374] Mon, 29 September 2014 02:25 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
Can you post all the IP addresses/Subnet Masks used by PC/Mobile devices/Server?

M.


PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Mobile Phone connect problem! [message #116380 is a reply to message #116376] Mon, 29 September 2014 07:21 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
my server 10.26.14.20
Sub: 255.255.0.0

client(PC):
10.26.14.99
SUB: 255.255.0.0
Gateway: 10.26.14.20
DNS: 10.26.14.20
-----------------
Client(Mobile Phone):
IP: 10.26.14.97
Gateway: 10.26.14.20
network prefix length: 24
DNS1: 10.26.14.20

with this setting can not ping phone on kerio server
but ping phone on PC is ok!

Re: Mobile Phone connect problem! [message #116381 is a reply to message #116380] Mon, 29 September 2014 07:26 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
Did you ping IP? Or hostname?

Which version of Kerio Control are you using?

M.


PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Mobile Phone connect problem! [message #116382 is a reply to message #116380] Mon, 29 September 2014 07:34 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
Woow!
Solved my problem
I must change network prefix length to 16(255.255.0.0)
TNX 4 ALL!
tnx dear mlee (Kerio) Razz

[Updated on: Mon, 29 September 2014 07:35]

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Re: Mobile Phone connect problem! [message #116383 is a reply to message #116382] Mon, 29 September 2014 07:35 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
Well doesn't seem like we did much but I am glad that it is working.

M.


PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Mobile Phone connect problem! [message #116390 is a reply to message #116373] Mon, 29 September 2014 11:13 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
Unfortunately my problem still is not solved!!!
Once connected to kerio with change network prefix length to 16(255.255.0.0) , but it is not connected now! Sad Mad Crying or Very Sad
ping mobile phone with pc clients is ok
ping mobile phone with kerio server(ip tools) not ok!
it is important
Help plz
tnx
Re: Mobile Phone connect problem! [message #116420 is a reply to message #116390] Tue, 30 September 2014 07:59 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
Which version of Kerio Control are you using?

PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Mobile Phone connect problem! [message #116423 is a reply to message #116420] Tue, 30 September 2014 08:21 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
hi
my used version of kerio is 8.3.3 build 2342
Re: Mobile Phone connect problem! [message #116453 is a reply to message #116423] Wed, 01 October 2014 11:37 Go to previous messageGo to next message
ramin006 is currently offline  ramin006
Messages: 16
Registered: July 2013
pleas help me.
it's important for me.
tnx
Re: Mobile Phone connect problem! [message #116458 is a reply to message #116453] Wed, 01 October 2014 12:29 Go to previous messageGo to next message
Pavel Dobry (Kerio) is currently offline  Pavel Dobry (Kerio)
Messages: 2057
Registered: October 2003
Location: Czech Republic
If you have any problem with Kerio Control, try contacting our technical support at http://www.kerio.com/support/technical-support

I'm sorry but we cannot sell our products in your country and I personally have doubts about genuineness of your installation.


Re: Mobile Phone connect problem! [message #117256 is a reply to message #116373] Mon, 03 November 2014 19:02 Go to previous messageGo to next message
mackd is currently offline  mackd
Messages: 5
Registered: June 2010
Hello I have the problem that Android devices that connect via wifi and are not not get connected at Kerio Control using DHCP. Now I read that it is error-out back on an android and you can repair it with DHCP Rule 121 (classless static routes).
Only I do not know if I should apply this rule to the user or to the entire network DHCP. What exactly must subscribe to this rule?

[Updated on: Mon, 03 November 2014 19:03]

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help-browser.png  Re: Mobile Phone connect problem! [message #117273 is a reply to message #116373] Tue, 04 November 2014 09:14 Go to previous messageGo to next message
mackd is currently offline  mackd
Messages: 5
Registered: June 2010
Hello I have the problem is the Android devices via Wi-Fi while connect to the network via DHCP but not to the Internet.
Now I read that this was out back on a DHCP error of Android and you could solve this with rule 121 classless static route. I was sol ch an error but never before only with Kerio Control 8.3.3 DHCP.
Now I'm not quite clear how I should configure the rule 121. For the entire network only for one client to connect to Android? It happened in the other only via wifi with a cable connection at the Amazon Fire Box it runs immediately.
It is a wireless DHCP routing error and I'm not there at the moment.

Does anyone have any advice?
Re: Mobile Phone connect problem! [message #126715 is a reply to message #116373] Mon, 28 December 2015 15:08 Go to previous message
hjafarik is currently offline  hjafarik
Messages: 1
Registered: December 2015
Location: Iran
go to Security Setting ---> Miscellaneous Tab ----> Disable anti-spoofing

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