| Kerio Connect Sophos update not working [message #116089] |
Mon, 15 September 2014 20:43  |
gbalbach
Messages: 18
Registered: September 2006
Location: West Chester ,PA
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As of 1:30pm eastern time this morning our Kerio Connect installation does not seem to be able to connect to the update server to get a new AV definition - I have a second install at a different location (my home) that is on a completely different network, also running same build as the office - 8.3.2 - same issue...
[Updated on: Mon, 15 September 2014 23:37] Report message to a moderator |
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| Re: Kerio Connect Sophos update not working [message #116098 is a reply to message #116097] |
Tue, 16 September 2014 09:07  |
red14
Messages: 5
Registered: June 2005
Location: Bielefeld/Germany
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Quote:AFAIK there was a small issue with the servers over the weekend, it should be working now.
M.
Sorry not working
[16/Sep/2014 09:04:00] AntivirusModule.cpp: Antivirus update failed: Internet connection is probably broken. Cannot check for new version.
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| Re: Kerio Connect Sophos update not working [message #116103 is a reply to message #116089] |
Tue, 16 September 2014 09:48 |
Grabsteinschubser
Messages: 64
Registered: May 2013
Location: Berlin
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Same problem here:
Quote:[16/Sep/2014 09:27:54] AntivirusModule.cpp: Antivirus Server error(0): Internet connection is probably broken. Cannot check for new version.
[16/Sep/2014 09:27:54] AntivirusModule.cpp: Antivirus update failed: Internet connection is probably broken. Cannot check for new version.
and
Quote:[16/Sep/2014 09:25:48][16457] {avir} (PID: 16456) Sophos_plugin: Cannot get file /opt/kerio/mailserver/sophos/update.php.new, error: couldn't connect to host
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| Re: Kerio Connect Sophos update not working [message #116168 is a reply to message #116108] |
Thu, 18 September 2014 16:55 |
Kerio_ppolak
Messages: 13
Registered: August 2009
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Hello,
just to confirm, as I believe all of you have already spotted, all services are up and running.
We apologize for not posting the update right after it was recovered.
Pavel Polak
Technical Operations Director | Kerio
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