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Home » GFI User Forums » Kerio Connect » Kerio Connect Sophos update not working
Kerio Connect Sophos update not working [message #116089] Mon, 15 September 2014 20:43 Go to next message
gbalbach is currently offline  gbalbach
Messages: 18
Registered: September 2006
Location: West Chester ,PA
As of 1:30pm eastern time this morning our Kerio Connect installation does not seem to be able to connect to the update server to get a new AV definition - I have a second install at a different location (my home) that is on a completely different network, also running same build as the office - 8.3.2 - same issue...

[Updated on: Mon, 15 September 2014 23:37]

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Re: Kerio Connect Sophos update not working [message #116095 is a reply to message #116089] Tue, 16 September 2014 01:19 Go to previous messageGo to next message
zebby is currently offline  zebby
Messages: 154
Registered: March 2009
We are also seeing this, the error log shows
[15/Sep/2014 21:39:00] AntivirusModule.cpp: Antivirus Server error(0): Internet connection is probably broken. Cannot check for new version.

The internet connection isn't broken!
Re: Kerio Connect Sophos update not working [message #116097 is a reply to message #116095] Tue, 16 September 2014 08:52 Go to previous messageGo to next message
mlee (Kerio)
Messages: 211
Registered: October 2012
Location: Sydney
AFAIK there was a small issue with the servers over the weekend, it should be working now.

M.


PTSD. BP. OCD. ASPD. BPD. Certified.
Re: Kerio Connect Sophos update not working [message #116098 is a reply to message #116097] Tue, 16 September 2014 09:07 Go to previous messageGo to next message
red14 is currently offline  red14
Messages: 5
Registered: June 2005
Location: Bielefeld/Germany

Quote:
AFAIK there was a small issue with the servers over the weekend, it should be working now.

M.


Sorry not working

[16/Sep/2014 09:04:00] AntivirusModule.cpp: Antivirus update failed: Internet connection is probably broken. Cannot check for new version.

Re: Kerio Connect Sophos update not working [message #116103 is a reply to message #116089] Tue, 16 September 2014 09:48 Go to previous messageGo to next message
Grabsteinschubser is currently offline  Grabsteinschubser
Messages: 64
Registered: May 2013
Location: Berlin
Same problem here:
Quote:
[16/Sep/2014 09:27:54] AntivirusModule.cpp: Antivirus Server error(0): Internet connection is probably broken. Cannot check for new version.
[16/Sep/2014 09:27:54] AntivirusModule.cpp: Antivirus update failed: Internet connection is probably broken. Cannot check for new version.


and

Quote:
[16/Sep/2014 09:25:48][16457] {avir} (PID: 16456) Sophos_plugin: Cannot get file /opt/kerio/mailserver/sophos/update.php.new, error: couldn't connect to host
Re: Kerio Connect Sophos update not working [message #116106 is a reply to message #116089] Tue, 16 September 2014 10:24 Go to previous messageGo to next message
Kerio_ppolak is currently offline  Kerio_ppolak
Messages: 13
Registered: August 2009
Hello,

I can confirm we have issues with the availability of update servers. It is handled with highest priority and the service will be recovered as soon as possible.

We are very sorry for the inconvenience.


Pavel Polak
Technical Operations Director | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!
Re: Kerio Connect Sophos update not working [message #116108 is a reply to message #116089] Tue, 16 September 2014 10:40 Go to previous messageGo to next message
b-tom is currently offline  b-tom
Messages: 184
Registered: January 2006
We can confirm this error message
Re: Kerio Connect Sophos update not working [message #116168 is a reply to message #116108] Thu, 18 September 2014 16:55 Go to previous message
Kerio_ppolak is currently offline  Kerio_ppolak
Messages: 13
Registered: August 2009
Hello,

just to confirm, as I believe all of you have already spotted, all services are up and running.
We apologize for not posting the update right after it was recovered.


Pavel Polak
Technical Operations Director | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!
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