| User with over 130,000 emails in Deleted Messages [message #103040] |
Tue, 21 May 2013 20:27  |
BLTomato
Messages: 33
Registered: April 2007
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A user complained that he had hit his 30 gig Quota, after doing some investigating we found his Deleted Messages folder had exploded with emails being duplicated 75-100 times a piece. The duplication is not happening right now, but left him with 130,000+ messages in his Deleted Messages. What's the best way to delete that content?
Going into the Store and deleting them manually and re-indexing?
Right clicking on the folder in Webmail and Emptying folder? I know this locks up the user while it's happening and would do this at night.
Some other way?
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| Re: User with over 130,000 emails in Deleted Messages [message #103078 is a reply to message #103042] |
Wed, 22 May 2013 22:43  |
BLTomato
Messages: 33
Registered: April 2007
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Tried to use webmail to Empty the Folder however after a few minutes of just looking at the hourglass spin it gave up and didn't delete anything.
I went into the mail store with terminal and was able to delete 26 gigs of deleted mail, however even after a re-index it still shows that the user has 30 gigs of mail when he actually has around 8 gig. Maybe a server restart will fix this? The mail is gone, you can go into the Deleted Items folder and it's empty now, but when you hit his main page the reported mailbox size is showing that incorrect 30 gig value.
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