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Home » GFI User Forums » GFI MailEssentials » Failed Mail Essentials (Emails scanning stops)
Failed Mail Essentials [message #153561] Wed, 18 January 2023 15:34 Go to next message
TSBowman is currently offline  TSBowman
Messages: 5
Registered: November 2019
We have several customers that have on-premise Exchange and we use GFI Mail Essentials for protection.

Over the last two weeks we have on a daily basis 1 or 2 or 3 different locations experience the same issue.

Mail running fine and then for some reason, nothing gets spammed (Sent to junk folder). All inbound emails are "OK" and sent to the users inbox. Fortunately, the antivirus still works and stops infected emails. A restart of the GFI services on the server sets this right again and filtering is back to normal. Here is the errors in the event log.

/index.php?t=getfile&id=5396&private=0
/index.php?t=getfile&id=5397&private=0


Then about a week ago, GFI must have changed something in one of the updates. Now, when then system stops scanning incoming emails, the emails are put into the security\failedmails folder. I the admin gets an email that there are failed mails on the server. I connect to the server and restart the services for GFI and then replay the files and the emails are delivered.

We have used GFI Mail essentials for a long time. Have been very pleased with the system. But something changed and it needs to be fixed. Anyone else seeing similar issues?

Here is the information about the different locations.
Both Server 2016 and 2019
Both Exchange 2016 and 2019
All running GFI 21.7

All servers are up-to-date on patches and exchange is up-to-date with the latest CU.

Anyone have a suggestions?

Thanks
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Re: Failed Mail Essentials [message #153564 is a reply to message #153561] Wed, 18 January 2023 23:13 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 121
Registered: January 2022
Hi TSBowman, for assistance in this issue kindly take a moment to submit a request to our Technical Support team!

Chris Contorinis
Customer Care Specialist
GFI Software
Re: Failed Mail Essentials [message #153610 is a reply to message #153564] Mon, 23 January 2023 14:03 Go to previous messageGo to next message
Ole82 is currently offline  Ole82
Messages: 1
Registered: January 2022
Hello,
we have noticed the same behavior on our
system. We get the same
messages in the event log and then have to restart the
services.

Have you been able to fix the error?
We already had contact with the support
but unfortunately without success.
I do not want to reinstall the server
without knowing if it really helps.

We are running Server 2012R2 with Exchange 2016 and
Server 2019 with GFI 21.7 on a separate machine.
All up to date.

Best regards
Ole
Re: Failed Mail Essentials [message #153626 is a reply to message #153610] Wed, 25 January 2023 11:12 Go to previous messageGo to next message
Ron1948 is currently offline  Ron1948
Messages: 1
Registered: January 2023
Hello,
we also have the same problem with some customers. All with Exchange 2016 on prem and MESS version 21.7.
The problems started with the installation of patch 1, mid December 2022. Message in event log:

Plugin MonitoringActivity reports exception. ERROR.MonitoringActivity.PluginProcessingFailed. Additional info: ERROR: ProcessItem: exception [System.ApplicationException: ERROR: failed to process item bei MEC.MonitoringActivityThread.ProcessMessage(Object objContext)]

The problem is becoming more frequent.
We need a solution urgently or I have to shut down GFI MESS.

Best regards
Ronald
Re: Failed Mail Essentials [message #153630 is a reply to message #153626] Thu, 26 January 2023 01:09 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 107
Registered: April 2021
Hi

Thank you for your message. Our backend teams are already working on fixing this issue. We highly recommend you subscribe to the GFI status page to receive notifications about incidents and scheduled maintenance that can impact your operations.

Also for further assistance regarding the issue and troubleshooting, please reach out to the GFI MailEssentials Technical support team by creating the support ticket on the GFI MailEssentials support portal: https://support.mailessentials.gfi.com/
Re: Failed Mail Essentials [message #153670 is a reply to message #153561] Mon, 30 January 2023 17:30 Go to previous messageGo to next message
mha68 is currently offline  mha68
Messages: 1
Registered: January 2023
Hi,

anything new in this case?
Meanwhile I have ten customer sites affected from this behaviour!

Best regards
Matthias
Re: Failed Mail Essentials [message #153682 is a reply to message #153670] Tue, 31 January 2023 14:25 Go to previous messageGo to next message
Zac is currently offline  Zac
Messages: 1
Registered: January 2023
Hi,

I confirm that we also have the same problems that started recently.

Regards, Zeljko
Re: Failed Mail Essentials [message #153700 is a reply to message #153682] Thu, 02 February 2023 13:36 Go to previous messageGo to next message
david.lukastik@4stars.cz is currently offline  david.lukastik@4stars.cz
Messages: 2
Registered: June 2020
Hi,

We are having the same problems, all customers using combination Exchange 2013-2019 and MailEssentials 21.6 and 21.7. Yes some instalation are older and we are preparing to move Exchange 2013 to 2019 with MailEssentials 21.7, but this occurs in Exchange 2019 and MailEssentials 21.7 combination too.

We need to restart all GFI services, Exchange transport services and then copy all failed email into Replay folder.
Re: Failed Mail Essentials [message #153711 is a reply to message #153630] Fri, 03 February 2023 08:24 Go to previous message
BillSwan is currently offline  BillSwan
Messages: 2
Registered: February 2019
I have the same issues !

I havent posted to confirm as was monitoring the forum.

You say the issue is being worked on a week ago, surely this should have been resolved now?

4 servers this morning, Eventid 4211 and no emails are being processed. Had to restart the services.

BTW where is the ' We highly recommend you subscribe to the GFI status page ' a link would be nice as I cannot find it.
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