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Re: Need Updates [message #153002 is a reply to message #152934]

Thu, 27 October 2022 11:38

RMaison
Messages: 17
Registered: February 2022

They do not even monitor their forums apparently.

Anyways, Kayako Classic (on which GFI is a branded copy) have released several new versions:

- Kayako Classic 4.94.9
- Kayako Classic 4.95.9
- Kayako Classic 4.96.3

And what version does GFI Helpdesk offer? Right... Version: 4.93.20.
This (very, very) outdated version was released by Kayako back in August 2021 and has several serious security issues/flaws.

Apparently GFI Helpdesk doesn't take things seriously.

[Updated on: Thu, 27 October 2022 11:38]

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Re: Need Updates [message #153107 is a reply to message #153002]

Mon, 14 November 2022 16:10

RMaison
Messages: 17
Registered: February 2022

Almost 3 weeks have passen and GFI does not respond in any way... Seem GFI is out of business?

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Re: Need Updates [message #153483 is a reply to message #153107]

Fri, 06 January 2023 06:29

RMaison
Messages: 17
Registered: February 2022

Happy new year!

After 2 months, still no reply whatsoever. So it's confirmed GFI is out of business.

[Updated on: Fri, 06 January 2023 06:30]

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Re: Need Updates [message #153517 is a reply to message #153483]

Wed, 11 January 2023 09:23

ffischer
Messages: 30
Registered: April 2017

Hello,

@GFI employees,

when do you intend to let us know when there will be a new version of the ticket system?
The version of 4.93.20 uses Php 7.3 this is outdatet, the same as 7.4

So whats going on?

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