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Home » GFI User Forums » Kerio Connect » WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152369 is a reply to message #152367] Thu, 04 August 2022 09:29 Go to previous messageGo to next message
brauner is currently offline  brauner
Messages: 106
Registered: February 2010
Yes..

The problem keeps returning for the same PC's every week.

looking to solve the problem for good, and not to redefine the registry every time
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152514 is a reply to message #151534] Thu, 18 August 2022 00:19 Go to previous messageGo to next message
carefree is currently offline  carefree
Messages: 7
Registered: July 2014
This is just getting silly now.

We only use this as a secondary storage.
I left the user one week and all was running ok. Added Kerio Connect to Outlook and next day boom profile broken again.
Re: my solution / Permissions in Registry [message #152605 is a reply to message #152187] Fri, 02 September 2022 11:12 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
LogitComputer wrote on Wed, 13 July 2022 16:53
Update for my case (perhaps written somewhere else):

Open Registry, go go " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders" and check permissions for "User Shell Folders" if "ALLE ANWENDUNGSPAKETE" (German) / "ALL APPLICATION PACKAGES" (or so) has Full-Access and read, see screenshot.

After this, without a reobot my Start Menu worked again, and the search bar in Explorer too.
This worked for me too, and it can be solved programmatically. Get the SetACL CLI tool:
https://helgeklein.com/download/#download-setacl

Then run this, should be self-explanatory:
SetACL.exe -on "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" -ot reg -actn ace -ace "n:S-1-15-2-1;p:full"

Where "S-1-15-2-1" is the well-known SID for "ALL APPLICATION PACKAGES" ("ALLE ANWENDUNGSPAKETE" in German Windows versions) according to the official docs.

[Updated on: Fri, 02 September 2022 11:14]

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Re: my solution / Permissions in Registry [message #152623 is a reply to message #152605] Mon, 05 September 2022 17:21 Go to previous messageGo to next message
brauner is currently offline  brauner
Messages: 106
Registered: February 2010
I set the permission for User Shell Folders, but it keeps going back after few days.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152667 is a reply to message #151534] Tue, 13 September 2022 09:52 Go to previous messageGo to next message
Nardone84 is currently offline  Nardone84
Messages: 2
Registered: September 2022
Kerio KOFF 9.4.2 and office 2019 affected too
I try Roberts metod's, works fine.
I test the first workstation for 1-2 Hours (Start and Search, stop working after some hour, on the workstation system restored and koff reinstalled).
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152685 is a reply to message #152667] Thu, 15 September 2022 09:31 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 115
Registered: July 2008
Location: Germany
Still waiting for a final fix and a way to resolve the not working windows search. Its up to GFI to fix it even its related to Microsoft. If GFI found what going on he shold tell us how to resolve it. We PAY for subscription!
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152710 is a reply to message #152685] Mon, 19 September 2022 18:57 Go to previous messageGo to next message
Nardone84 is currently offline  Nardone84
Messages: 2
Registered: September 2022
Update troubleshooting: The problem appears again after all windows system update.
Actualy the fast and durable solution is recheck the permissions for " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders". works whithout reboot the OS.
in many case i have deleted "ALL APPLICATION PACKAGES" user and readd it whith full access permissions.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152718 is a reply to message #152710] Wed, 21 September 2022 10:07 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 30
Registered: November 2019
Tested, didn't working for me.
icon8.gif  Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152721 is a reply to message #151534] Wed, 21 September 2022 19:08 Go to previous messageGo to next message
ShaneLG is currently offline  ShaneLG
Messages: 15
Registered: October 2017
Location: California
Been having this corrupt profile thing happening for a few months now. It's affected about 15-20 machines. I've been rebuilding Windows Profiles as a solution but it really is a headache! Most users its only happened once, but now it seems to be happening a second time to the same users. I did try the registry permission fix. "ALL APPLICATION PACKAGES" wasn't even listed under the users, so I had to re-add it. Once adding it back, giving it full permissions to " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders" and rebooting, everything started working again. Hoping it doesn't revert back like other users have reported. But so far I much rather change permissions like this then re-create a whole new windows profile! I really hope Kerio fixes this issue soon! I do not have high hopes though. Honestly thinking of switching away from Kerio, we've had countless problems with this program. Started a few years back when they released a bad update that crashed the server repeatedly and its been nothing but constant issues since then. We are on 9.4.1 and I am honestly afraid to do any updates, because I feel anytime I do it breaks something else. Being the only IT person in the company, I need something more reliable with less issues. Takes too much of my time doing these fixes.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152737 is a reply to message #152721] Thu, 22 September 2022 11:42 Go to previous messageGo to next message
fossa_tino is currently offline  fossa_tino
Messages: 10
Registered: May 2022
Hi, we have created a task in Active Directory using group policies and had it distributed automatically. In it, a batch is executed every time the PC is rebooted. It has the content as <_at_>Schuelke described above. Since then we have peace.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152742 is a reply to message #152737] Fri, 23 September 2022 15:59 Go to previous message
walterzanella is currently offline  walterzanella
Messages: 32
Registered: March 2013
Location: Italia

Thanks to everyone, I have been looking for a solution to this problem for months.
I notice that the ACL of the registry folder " HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\ Explorer\User Shell Folders" is not correct, and have wrong a subfolders to remove (software/microsoft), I simply remove wrong ACL and re-enable inheritance, all done automaticaly.
Thanks.

[Updated on: Fri, 23 September 2022 19:11]

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