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Home » GFI User Forums » GFI LanGuard » Help button doesn't work as expected
help-browser.png  Help button doesn't work as expected [message #152672] Tue, 13 September 2022 14:56 Go to next message
Simon_Weel is currently offline  Simon_Weel
Messages: 7
Registered: September 2022
As a new user of LanGuard, I was a bit surprised that clicking the Help button in the upper right corner of LanGuard presented me a website with gibberish:
https://manuals.gfi.com/published/en/languard12/index.htm#cs hid=1044
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>published/en/languard12/index.htm</Key>
<RequestId>55RFQAKWQY2ABYF2</RequestId>
<HostId>TllKRyKnR0X8bGUlHTLzy1tnWPfmaBe1kzOEz6vOfG5rHNQeIzVznFDaGwlD49Db9nKEcxPol2Q=</HostId>
</Error>
Re: Help button doesn't work as expected [message #152678 is a reply to message #152672] Wed, 14 September 2022 02:54 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 102
Registered: January 2022
Hi Simon, kindly take a moment to open a ticket with our expert Technical Support team so they may assist you.

In the meantime, if you're after Help, please look at our Manuals and our Knowledge Base!


Chris Contorinis
Customer Care Specialist
GFI Software
Re: Help button doesn't work as expected [message #152680 is a reply to message #152678] Wed, 14 September 2022 10:23 Go to previous messageGo to next message
Simon_Weel is currently offline  Simon_Weel
Messages: 7
Registered: September 2022
Hi Chris,

There was a problem logging in to the support site, which has been resolved by using the browser in Incognito / InPrivate mode.
Re: Help button doesn't work as expected [message #152698 is a reply to message #152680] Sat, 17 September 2022 02:17 Go to previous message
chrisc is currently offline  chrisc
Messages: 102
Registered: January 2022
Glad to hear it Simon, thank you for sharing!

Chris Contorinis
Customer Care Specialist
GFI Software
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