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SMTP does not work after a few minutes [message #151543]

Sat, 30 April 2022 14:11

proxt
Messages: 1
Registered: April 2022

SMTP (SMTP, Secure SMTP, SMTP Submission; all with standard ports) does not work after a few minutes. In the overview it it still running, but it does not work. I have to restart the service. Then it again works for a while. No Error Messages.
Secure IMAP works. Webmail works.

Clients:
6 Apple iMacs, 1 iPhone

Kerio Connect Version:
9.4.1

Kerio Connect Server:
Dedicated Mac Mini (Macmini9,1) 8/500
System 12.3.1 Monterey

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Re: SMTP does not work after a few minutes [message #151544 is a reply to message #151543]

Mon, 02 May 2022 07:00

mzaidi
Messages: 120
Registered: April 2021

I would suggest reaching out to the Technical support team by creating a support ticket on https://support.kerioconnect.gfi.com/.

The support team will work with you to resolve the issue.

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Re: SMTP does not work after a few minutes [message #151550 is a reply to message #151543]

Mon, 02 May 2022 12:49

freakinvibe
Messages: 597
Registered: April 2004

While being in the debug log, I would enable "SMTP Server" logging and then look exactly what happens.

And regarding your clients, now are they exactly connecting to the server? For example you can connect the iPhone via ActiveSync. This would then not use SMTP at all.

Dexion Services AG - IT Support Services in Basel, Switzerland
https://dexionag.ch

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