| KOFF: Unable to synchronize a message [message #151439] |
Wed, 13 April 2022 08:13  |
scornelissen85
Messages: 24
Registered: July 2011
Location: Netherlands
|
|
|
|
Hello,
I'm having issues with Office 365 and KOFF. Im'running Kerio Connect 9.4.0 (build 6153) on CentOS 7. Since a few days I'm getting messages that KOFF wasn't able to sync a message. It contains an .eml file which always contain one of our contacts (which are created manually in the GAL). The debug information says:
[13/04/2022 08:07:11.202] (18500) {err}{convertor}
In MapiConvertor\MapiConvertor.cpp:180 (mimeToMapi)
Exception of class HResultException: Lib\RichTextConvertor.cpp(359), RichTextConvertor::unicodeToRtf:
0x80004005 E_FAIL: Conversion of unicode to rtf body failed
Conversion has failed.
[13/04/2022 08:07:11.206] (18500) {err}{scp-worker}
In SCProvider\ConvertorHelper.cpp:183 (ConvertorHelper::convertMimeMessage)
Exception of class HResultException: SCProvider\ConvertorHelper.cpp(176), ConvertorHelper::convertMimeMessage:
0x80004005 E_FAIL
HRESULT: 0x80004005 E_FAIL
Next to me some collegeas with the same Outlook version (version of Office is 18.2110.13110.0) has the same issue. I have cleaned the Kerio cache, even by removing the folder where the cache is in. But the issue remains.
|
|
|
|
| Re: KOFF: Unable to synchronize a message [message #151442 is a reply to message #151439] |
Wed, 13 April 2022 18:47  |
ryana
Messages: 8
Registered: November 2019
|
|
|
|
|
We are having the same issue, just started this week with Outlook users. I opened a ticket with Kerio, and they said a recent Microsoft Office update may be causing it. They have told me that running an Office repair may fix the issue. I was going to test this on an employees laptop, but while trying to uninstall/reinstall the outlook connector it will not uninstall. Trying to figure out why.
|
|
|
|
|
|
|
|
Members
Search
Help
Register
Login
Home
