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Bitdefender Kerio Antispam not working [message #151225]

Tue, 08 March 2022 13:18

eWhizz!
Messages: 11
Registered: July 2010
Location: Melbourne

For a few weeks now Kerio Antispam service is not starting.

We have updated to 9.4, although the issues was present with 9.3.1 too.
We have removed rogue Server2 certs from the sslcert folder

We see these errors in the logs (repeats every 5 minutes) --

[08/Mar/2022 23:02:23] BitDefenderAntispamClient.cpp: Unable to initialize Kerio Anti-spam plugin, error: Recv. thread stopped/failed
[08/Mar/2022 23:02:23] SpamClientBase.cpp: Server: Kerio Anti-spam plugin cannot be initialized: Recv. thread stopped/failed.
[08/Mar/2022 23:07:24] BitDefenderAntispamClient.cpp: Unable to initialize Kerio Anti-spam plugin, error: Recv. thread stopped/failed
[08/Mar/2022 23:07:24] SpamClientBase.cpp: Server: Kerio Anti-spam plugin cannot be initialized: Recv. thread stopped/failed.
[08/Mar/2022 23:12:25] BitDefenderAntispamClient.cpp: Unable to initialize Kerio Anti-spam plugin, error: Recv. thread stopped/failed
[08/Mar/2022 23:12:25] SpamClientBase.cpp: Server: Kerio Anti-spam plugin cannot be initialized: Recv. thread stopped/failed.

Any ideas?

[eWhizz!]
all things bright and technical

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Re: Bitdefender Kerio Antispam not working [message #151227 is a reply to message #151225]

Tue, 08 March 2022 14:38

chrisc
Messages: 153
Registered: January 2022

Hi eWhizz! I was going to jump in and suggest you open a ticket with our expert technical team over on support.kerioconnect.gfi.com but it looks like you've already done that, so you're in good hands there! Any suggestions by other members are always welcome, so I wanted to post this as a reminder that the technical team does not operate here and if you're after assistance from one of our experts, opening a ticket is always the best way to go

Chris Contorinis
Customer Care Specialist
GFI Software

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