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Home » GFI User Forums » GFI Archiver » API - Outlook - GetMessage - Access denied Error (Using Admin & Full Access, other function like GetInternetHeader is working)
API - Outlook - GetMessage - Access denied Error [message #151163] Fri, 25 February 2022 11:40 Go to next message
ReyerdK is currently offline  ReyerdK
Messages: 1
Registered: February 2022
Hi everybody,

we are supporting a simple GFI API interface to a GFI Mail Archiver. The last 5 years we had to get the mail subject and mail header for use in an ERP system. The customer now wants to show mail body as well. Every attempt in using the API Outlook GetMessage to get the body of a archived mail ends up in a "access denied" error. We have tested with different accounts and all roles with no success.

Is there a special configuration or requirement for extracting the body of an email through the GetMessage function?

Role: Admin & full access
API-Service: services/outlook.asmx GetMessage(string connectionId, int messageId)
Version: 2015 Build: 20151222
Protocol: http (no ssl)

System.Web.Services.Protocols.SoapException: Access denied.
At Marc.WebServices.Outlook.GetMessage(String connectionId, Int32 messageId)

We have success in getting the API-Service services/outlook.asmx GetInternetHeader(string connectionId, int messageId) to work. It has the same parameters. I don't see why GetMessage refuses the access. Any Ideas?

Any suggestion would be helpful. Thank you.

Re: API - Outlook - GetMessage - Access denied Error [message #151259 is a reply to message #151163] Thu, 10 March 2022 16:39 Go to previous message
chrisc is currently offline  chrisc
Messages: 153
Registered: January 2022
Hi Konstantin, if you are still facing this issue, please get in contact with one of our technical experts by submitting a request at

Chris Contorinis
Customer Care Specialist
GFI Software
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