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9.3.1p2 - problem with fulltextsearch [message #150691]

Tue, 21 December 2021 18:30

r.sonnenberg
Messages: 3
Registered: December 2021

Hello,

as workaround for the log4j security issue i followed the instructions to disable xmpp and fulltextsearch. I also deleted the "org/apache/logging/log4j/core/lookup/JndiLookup.class" file within log4j-core-2.5.jar file.

Now i installed 9.3.1p2 an wanted to start fulltextsearch. But i get the following error:

[21/Dec/2021 17:30:22] externalProcessWithLogging.cpp: FullText: Failed to start external process.

So fulltext index is not working?!

I deleted the fulltext index folder. After restart, the folder ist recreated, but the fulltext service does not start.

Any ideas?

Thanks,
Rolf

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Re: 9.3.1p2 - problem with fulltextsearch [message #150700 is a reply to message #150691]

Wed, 22 December 2021 21:54

guguss
Messages: 12
Registered: October 2013
Location: France

same here on all my servers

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Re: 9.3.1p2 - problem with fulltextsearch [message #150701 is a reply to message #150691]

Wed, 22 December 2021 21:56

guguss
Messages: 12
Registered: October 2013
Location: France

same here on all my servers

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Re: 9.3.1p2 - problem with fulltextsearch [message #150704 is a reply to message #150691]

Thu, 23 December 2021 14:04

atmi
Messages: 5
Registered: July 2016

Same problem here, right after update to 9.3.1p2, the fulltext service failed to start

Disabling and reenabling the fulltext feature does nothing - same error

We've been receiving phonecalls from angry users all day, as it breaks the search function in Webmail

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Re: 9.3.1p2 - problem with fulltextsearch [message #150705 is a reply to message #150691]

Thu, 23 December 2021 14:24

atmi
Messages: 5
Registered: July 2016

The solution provided in this support article works:

https://support.kerioconnect.gfi.com/hc/en-us/articles/44134 27057810?input_string=fulltext+search+broken+after+update+to +9.3.1p2

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9.3.1p2 - problem with fulltextsearch | Resolution [message #150726 is a reply to message #150705]

Mon, 27 December 2021 23:52

advcon
Messages: 24
Registered: October 2010

After upgrading a customer and receiving the Full Text Search enable error, running repair function resolved the issue.

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Re: 9.3.1p2 - problem with fulltextsearch | Resolution [message #150773 is a reply to message #150726]

Wed, 05 January 2022 05:11

gstruempf
Messages: 3
Registered: August 2021

The solution, run the installer again and choose the Repair option, doesn't work on Mac OS as there is no repair option.
How do you solve the problem if you have a Mac OS?

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Re: 9.3.1p2 - problem with fulltextsearch | Resolution [message #150813 is a reply to message #150773]

Tue, 11 January 2022 09:22

Macoperator
Messages: 16
Registered: January 2014
Location: Germany

+1 on the macOS front.
Since we use and rely on the XMPP service, we're still on 9.3.1p1 and waiting for a fix. Kerio Support wasn't able to fix this when we tried a few workarounds in December.

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Re: 9.3.1p2 - problem with fulltextsearch | Resolution [message #150859 is a reply to message #150813]

Sat, 15 January 2022 10:49

beachmat
Messages: 83
Registered: November 2010

Yes, for the Mac version, they recommended me to downgrade to the previous version. Anyone know if it works in 9.4 on Mac?

Edit: support have now told me it fixes the problem on Mac, so I will install it.

Edit: now installed 9.4 and it does indeed appear to fix it.

[Updated on: Mon, 17 January 2022 20:59]

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