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Home » GFI User Forums » GFI MailEssentials » SPAM not being moved to SPAM folder and nowhere to be found (SPAM is being filtered but "disappears".)
dialog-warning.png  SPAM not being moved to SPAM folder and nowhere to be found [message #150033] Fri, 16 July 2021 16:24 Go to next message
IT_Luke is currently offline  IT_Luke
Messages: 1
Registered: July 2021
We have 2 GFI Mailessentials installations on Exchange 2016 with latest CU (on the same servers). SPAM is being processed and logged but not moved to anywhere. The specific SPAM folder is still there but empty. Rules have been checked, the impersonation user also and password reset but SPAM is simply not reaching the indicated folder. I tried restarting services but nothing changed. It was working fine a few months ago and at some point it stopped moving emails to the indicated SPAM folder. This has happened on both Exchange installs probably after CU19 but I can't vouch for it. No emails are found in the FailedEmails folder.
Any heads up on this?

Thanks
Re: SPAM not being moved to SPAM folder and nowhere to be found [message #150056 is a reply to message #150033] Fri, 23 July 2021 04:10 Go to previous message
Nick.Geary is currently offline  Nick.Geary
Messages: 37
Registered: January 2021
I'd suggest checking the following settings Anti-Spam Global Actions.

Nick Geary
GFI Software
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