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Kerio Maintenance Cost [message #149270] Fri, 15 January 2021 20:47 Go to next message
afisher is currently offline  afisher
Messages: 26
Registered: April 2011
I just wanted to rant a little bit about the cost of software maintenance for Kerio. I'm probably late to this party as I know some time last year GFI decided to increase the rates on maintenance but I just noticed my server of 200 accounts went up by 50%!!!. As shocking as this is, I wouldn't mind so much if GFI was releasing updates with feature improvements a few times a year but sadly that isn't the case. More and more often when I log on to the message boards I see threads about migrating to other platforms and it really isn't surprising to see why. I generally like Kerio Connect, it does most of what I need but as time marches on it has begun to grow stale while the competition evolves.

If GFI has staff on this forum, hear your users out!
Re: Kerio Maintenance Cost [message #149275 is a reply to message #149270] Mon, 18 January 2021 13:38 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
We have been releasing a lot of underlying updates to Kerio Connect. Maybe not a lot of features that you can see, but for example we have overhauled the security of Kerio Connect in 9.3 with support for TLS1.3 late in 2020.

We are also currently working on Two Factor Authentication for Kerio Connect. More details on this soon.

Ian Bugeja
GFI Software
Re: Kerio Maintenance Cost [message #149332 is a reply to message #149275] Fri, 29 January 2021 03:05 Go to previous messageGo to next message
zebby is currently offline  zebby
Messages: 154
Registered: March 2009
Ok so while it is good to know that work is ongoing with the stuff we don't see, I don't get why there is no roadmap. The features I get asked about are already out there within your competitors, you'd hardly be giving anything away to them.

If my boss asked me what we're paying maintenance for and I told him "well, Kerio supports TLS1.3" he'd say he didn't give a rats ass about that because he's seen Video Calls from within the web client where external guests can also join (IceWarp) and wants that. Or he'll say he wants the ability to block users access to email during specific evening/weekend hours to force is staff to take time out (MDaemon). Or he wants to be able to search email quickly from within Outlook (Exchange).
I'd love all of that too plus a decent desktop chat client; and no Pidgin just does not cut it. A chat client that can run on iOS and Android (Icewarp again). Maybe options to customise the web mail login screen that doesn't involve butchering config files and a refreshed and up to date looking web mail? Hey, lets throw in attachment linking, that would be nice too.

We all appreciate developments on the underpinnings, but everyone loves the shiny stuff, and that is all that most bosses see.

We switched to Kerio in 2009 after trialling the competition mentioned here. We picked Kerio because it had all of the features we wanted that were absent in the competition and at a good cost. 12 years is a very long time in software development, and I'm sorry to say I think it's showing in Kerio.

Re: Kerio Maintenance Cost [message #149545 is a reply to message #149332] Mon, 29 March 2021 20:49 Go to previous messageGo to next message
CCPT is currently offline  CCPT
Messages: 3
Registered: July 2013
GFI does also changed the licensing model - the product is now a subscription product and the change from the previous model was not clear (I only found it after seeing that in one of our customers after renewal there is a Product expiration date...).
I move all my customers from Windows SBS 2003 to Kerio Connect a few years ago... and the pressure from our customers to move to another solution again is getting bigger!

By example will GFI implements a real SEND AS option (not a SEND ON BEHALF) - something that our Clients miss since they stop using Exchange 2000?
Re: Kerio Maintenance Cost [message #149555 is a reply to message #149545] Wed, 31 March 2021 19:50 Go to previous message
bradley.smith is currently offline  bradley.smith
Messages: 31
Registered: February 2021
I understand you'd like to see changes in the way the SEND AS option is utilized. Instead of utilizing a SEND ON BEHALF you want that process to change.

I recommend that you submit a formal feature request for this added functionality in our Kerio Connect Feedback section on our forums. This way other customers can have visibility on this request and also voice that they would like to see this implemented.

GFI Customer Support Edge Team

[Updated on: Wed, 31 March 2021 19:54]

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