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Customer Reminder after x Days [message #148668] Wed, 09 September 2020 15:38
ffischer is currently offline  ffischer
Messages: 30
Registered: April 2017
next Problem.

How can i create a Notify for Customers.
When ...

the ticket status is set to "wait for customer" (AND)
the Staff last Reply later then 7 days

So that the customer gets a mail automatic... like...

hi Customer,
Unfortunately we have not received any feedback so far

Please Check and reply so that we can close this ticket.

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