GFI Software Aurea SMB Solutions


Home » GFI User Forums » GFI Archiver » GFI Archiver - Outlook Archiver Assistant with Kerio Connect (GFI Archiver Kerio Connect Outlook)
GFI Archiver - Outlook Archiver Assistant with Kerio Connect [message #148153] Fri, 22 May 2020 19:11 Go to next message
sborgmt is currently offline  sborgmt
Messages: 34
Registered: June 2013
Hello,

I am setting up a PoC with GFI Archiver and Kerio Connect (both latest versions) and Outlook on the clients' side with Kerio Outlook Connector. I have setup the archiving settings in Kerio connect and GFI archiver with journaling. Everything is working, new emails coming in are getting archived, and with the Archiver Outlook Plugin I can see the GFI archive.

The problems I'm seeing is with the other GFI archiver Outlook plugin, the GFI Archiver Archiving Assistant, the tool which lets the user "archive" manually to GFI archiver. Running this in Outlook, trying to archive enen a single email item, an error pops up:

***
The archiving operation encountered some errors while processing the messages.
Could not archive 1 message(s).
Messages from this location may not be archived. Only Microsoft Exchange mailboxes, Public Folders, Personal Folders, IMAP, and POP3 accounts are supported.
***

So Kerio Connect is not supported for Manual archiving? The user has been assigned the correct "user" role in GFI Archiver, so that he has the rights to manually archive.

Also, I'm suspecting that as a result of this, the Default Import Settings set in the Archive Assistant are not working either, as these seem to depend on Outlook being able to actually archive.

***

So, new emails are ok, rules are being processed and archived properly through Journaling, what I'm trying to acheive is a way to automatically archive old emails from the existing users mailboxes, or the ability to manually archive at least, as I'm starting off with 35x users and mailboxes which have been in use for the past 10+ years so I can archive past contents in GFI archiver as well.

The integration documentation between GFI Archiver and Kerio Connect is pretty basic and does not mention these things. OK, they were two separate companies in the past, but I have not found clear information that manual archiving will not work.

Does anybody have this setup? Or similar?

Thanks,
Stefan
Re: GFI Archiver - Outlook Archiver Assistant with Kerio Connect [message #148165 is a reply to message #148153] Tue, 26 May 2020 09:28 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 566
Registered: March 2017
Location: Malta
The error is because you are trying to archive from KOFF mailbox. This is not supported. You should connect Outlook with Connect via ActiveSync or IMAP.

Ian Bugeja
GFI Software
Re: GFI Archiver - Outlook Archiver Assistant with Kerio Connect [message #148505 is a reply to message #148165] Wed, 29 July 2020 18:16 Go to previous messageGo to next message
Bud Durland is currently offline  Bud Durland
Messages: 529
Registered: December 2013
Location: Plattsburgh, NY
Glad I stopped by here, as I am investigating archiving solutions for our Kerio Connect server. Finding out that one GFI product doesn't work with another helps shorten the list.
Re: GFI Archiver - Outlook Archiver Assistant with Kerio Connect [message #148513 is a reply to message #148505] Fri, 31 July 2020 14:29 Go to previous message
ian.bugeja is currently offline  ian.bugeja
Messages: 566
Registered: March 2017
Location: Malta
GFI Archiver fully supports Kerio Connect.

Archiving should done via the Journalling mailbox feature in Kerio Connect.


Ian Bugeja
GFI Software
Previous Topic: GFI Archiver v14 - Mailinsights not all active
Next Topic: Cannot login to new UI
Goto Forum:
  


Current Time: Sat Sep 19 04:57:10 CEST 2020

Total time taken to generate the page: 0.03263 seconds