| Kerio licences [message #148422] |
Tue, 14 July 2020 12:45  |
testHep
Messages: 1
Registered: July 2020
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Hello,
We have acquired Kerio many years ago.
In dashboard , we have :
Product expiration date : Never
Software maintenance expiration date : 19 Jully 2020 (5 days left)
This maintenance licence includes only Exchange ActiveSynch
Now we have Exchange since a year and we have migrated 80% of kerio accounts.
30 users are left to migrate, this will take months..so we can't take a deno licence for a month.
Now , if we dont renew software maintenance (we don't need AES anymore) before 19 Jully, what will happen ?
Are the 30 accounts going to continue to access their mails or not ? is the kerio mail server going to stop working ?
if not what licence should be renew ?
What does mean perpetual licence here ?
Thks
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| Re: Kerio licences [message #148426 is a reply to message #148424] |
Tue, 14 July 2020 14:00  |
rhunter
Messages: 27
Registered: April 2004
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ian.bugeja wrote on Tue, 14 July 2020 13:38ActiveSync will stop working but other features will keep on working.
Obviously you will not be able to seek support from GFI.
Would you mind explaining to me why my Kerio mail server also purchased many years ago says Subscription Expiration Date 2021-3-16, Product Expiration Date 2021-4-15? I paid for a permanent license over 15 years ago and it has been taken away from me.
Why was this done?
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| Re: Kerio licences [message #148434 is a reply to message #148433] |
Wed, 15 July 2020 14:06 |
rhunter
Messages: 27
Registered: April 2004
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ian.bugeja wrote on Wed, 15 July 2020 13:02GFI Software is no longer selling perpetual licenses for Kerio products. All new licenses are issued in subscription.
That's fine if it's your current business practice. I purchased mine in 2003 as a permanent license. It has been changed by GFI to subscription for some reason while I see other people's licenses have been allowed to remain permanent.
Why was mine changed?
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| Re: Kerio licences [message #148454 is a reply to message #148434] |
Tue, 21 July 2020 04:37 |
mwd
Messages: 49
Registered: March 2011
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Yeah mine was changed too. I was thinking about complaining but it isn't worth the time. We're going 100% Office 365. GFI is dead to us. Never will touch their products again.
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| Re: Kerio licences [message #148456 is a reply to message #148454] |
Tue, 21 July 2020 14:10 |
rhunter
Messages: 27
Registered: April 2004
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mwd wrote on Tue, 21 July 2020 04:37Yeah mine was changed too. I was thinking about complaining but it isn't worth the time. We're going 100% Office 365. GFI is dead to us. Never will touch their products again.
I just want an answer why some were changed and some were not. Calling them out on their forum didn't work. Surprised they didn't delete the thread.
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| Re: Kerio licences [message #148458 is a reply to message #148434] |
Tue, 21 July 2020 18:35 |
Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
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rhunter wrote on Wed, 15 July 2020 08:06
That's fine if it's your current business practice. I purchased mine in 2003 as a permanent license. It has been changed by GFI to subscription for some reason while I see other people's licenses have been allowed to remain permanent.
We've been a Kerio Connect customer for about as long. As I recall (and I don't have specific chronology), Active sync was added to Connect sometime after we started using it. At the time, the required licensing from Microsoft was a one-time thing. At some point, MS changed the rules, ans required any vendor who was using AS technology in their product to pay an annual fee for each account that was using it. That was when Kerio (along with other non-Exchange players) were pretty much forced to change their model, to include annual licensing for AS access.
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| Re: Kerio licences [message #148460 is a reply to message #148458] |
Wed, 22 July 2020 02:06 |
mwd
Messages: 49
Registered: March 2011
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No this is different. Previously you lost ActiveSync/AV etc once your subscription expired but the product still worked. Now the entire product expires and nothing works.
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| Re: Kerio licences [message #148469 is a reply to message #148458] |
Wed, 22 July 2020 14:26 |
rhunter
Messages: 27
Registered: April 2004
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Bud Durland wrote on Tue, 21 July 2020 18:35rhunter wrote on Wed, 15 July 2020 08:06
That's fine if it's your current business practice. I purchased mine in 2003 as a permanent license. It has been changed by GFI to subscription for some reason while I see other people's licenses have been allowed to remain permanent.
We've been a Kerio Connect customer for about as long. As I recall (and I don't have specific chronology), Active sync was added to Connect sometime after we started using it. At the time, the required licensing from Microsoft was a one-time thing. At some point, MS changed the rules, ans required any vendor who was using AS technology in their product to pay an annual fee for each account that was using it. That was when Kerio (along with other non-Exchange players) were pretty much forced to change their model, to include annual licensing for AS access.
You're correct about the Active Sync licensing. Kerio themselves years ago made that expire annually every year if you didn't renew. GFI has changed some of our licenses such that the entire mail server stops working if you don't renew. Some licenses have not been changed with no explanation being offered by GFI as to why some were excluded.
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| Re: Kerio licences [message #148470 is a reply to message #148469] |
Wed, 22 July 2020 16:00 |
SurreyDan
Messages: 9
Registered: September 2014
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I've been told that when I renew this year (in September), my licence will go from perpetual (i've been using Kerio Connect for about 10 years) to subscription based.
My biggest concern is that if GFI were to go bust / terminate the product, I will be left nothing.
Perhaps it is time to move on - or certainly not renew.
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| Re: Kerio licences [message #148475 is a reply to message #148470] |
Thu, 23 July 2020 14:25 |
rhunter
Messages: 27
Registered: April 2004
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SurreyDan wrote on Wed, 22 July 2020 16:00I've been told that when I renew this year (in September), my licence will go from perpetual (i've been using Kerio Connect for about 10 years) to subscription based.
My biggest concern is that if GFI were to go bust / terminate the product, I will be left nothing.
Perhaps it is time to move on - or certainly not renew.
It's a real concern. Especially if you only find out about an inability to renew at the eleventh hour with a renewal/product expiration date coming fast.
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| Re: Kerio licences [message #148508 is a reply to message #148422] |
Thu, 30 July 2020 15:25 |
AndreasL
Messages: 123
Registered: July 2008
Location: Germany
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If you stay with your actual license kerio will work for ever, no end date. ActiveSync, AntiSpam and Antivirus stop working.
If you need to buy maintenenace you must select GFI unlimited or Kerio subscription as your model and geht a new licens with end date. By ordering a new subscription (maintenance) GFI made a new contract with you. The old one is no longer supported but you can use the server.
Sad, but true. I hate it too. I dont like the automatic death of a software if you dont pay. GFI and all other use the 'pay or die' modell.
If you go to Office365 it's the same. Ich you dont pay you lost your access. Everything is gone.
All old license user have 2 choises: use kerio without any add-on for ever or pay every year to GFI to get access to all add-Ons.
Regards
Andreas
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| Re: Kerio licences [message #148622 is a reply to message #148508] |
Tue, 01 September 2020 07:54 |
jonelli
Messages: 35
Registered: July 2011
Location: HB, CA
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Nevermind too that you have to find some "reseller" just to buy their license, and the couple I went through first were non-responding.
I can't really recommend this going forward either. O365 is looking better and better for this user.
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