| Email displaying in revealed HTML formatting issue [message #147304] |
Thu, 19 December 2019 23:04  |
McIrish
Messages: 254
Registered: October 2011
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We have noticed for the last year that there is a problem but I'm not sure where that problem is originating. Let me explain.
1) iPhone user sends an email to an Android. Looks fine
2) Android user replies to the iPhone user
When the iPhone use opens the email, he sees the HTML code within the email. It strips out line breaks as well. Anything formatted as HTML displays the HTML code but doesn't format the text. Very odd. We did notice if the Android user changed from the native Samsung email app to Outlook, the problem doesn't happen. But, Outlook for Android and IOS is no longer working with Kerio Connect. Anyone else seeing this?
This is what it looks like:
____________________________________________________________ ________
Lighting | Trucking | Storage | Production Support<div>
</div><div>
</div><!-- originalMessage --><div>-------- Original message --------</div><div>From: someone here <someone@mydomain.com> </div><div>Date: 9/24/19 4:52 PM (GMT-06:00) </div><div>To: someone else <someoneelse@mydomain.com> </div><div>Cc: me <me<_at_>mydomain.com> </div><div>Subject: Re: Something very important Press Conf ~ </div><div>
</div>Hey me,
____________________________________________________________ _________
Let me know if anyone has an idea on how to fix this. I think the iPhone is doing this. Thoughts?
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| Re: Email displaying in revealed HTML formatting issue [message #147308 is a reply to message #147304] |
Fri, 20 December 2019 14:54  |
j.a.duke
Messages: 239
Registered: October 2006
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Can you reproduce the problem at will?
If so, could you please post the raw message source from each message (iPhone to Android and Android to iPhone)?
I suspect that either the email as generated on the Android device is missing something or the iPhone is mis-interpreting something in the source.
Also, two additional questions:
1. How does the Android generated reply look on desktop clients (e.g. Apple Mail for Mac or Outlook for Windows)?
2. Does this only happen with iPhone to Android? Would an macOS Mail message to an Android device get mangled in a similar fashion?
Thanks.
Cheers,
Jon
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